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FREE Walmart Knowledge Questions and Answers
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How long does it take for a refund to be deposited back to a credit or debit card?
30 days
24 hours
5 days
48 hours
Correct!
Wrong!
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Which of the following problems does the Customer Resolution Team need to be notified about?
The customer is curious about the return policy for certain items.
The customer is unable to place an order.
After 5 business days, the authorization hold is not removed.
The customer threatens to contact the BBB.
Correct!
Wrong!
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Which of the following is not a valid payment method combination on Walmart.com?
Paypal
Debit Card/ Credit Card
One Debit Card/Walmart Gift Card
Three Gift Cards
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Wrong!
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Which of the following is not correct?
If an item is delivered late, the customer will automatically receive a discount.
During the checkout process, customers can specify their shipping address.
We can make policy exceptions.
The customer has the option of returning the goods to the store.
Correct!
Wrong!
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A finance hold happens when:
The credit card was approved.
The order of the customer was canceled.
The system identifies an order as possibly fraudulent and holds it for 48 hours.
The item is no longer available.
Correct!
Wrong!
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What is the name of the system where a refund should be processed?
VCC
CCA
Interceptas
Right Now
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Wrong!
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Choose the tool that we use to report fraudulent charges.
Right Now
CCA
VCC
None of these options are correct
Correct!
Wrong!
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