CNA Legal & Ethical Behaviours 1

You observe your co-worker verbally abusing a resident. What should you do?

Verbal abuse (also called bullying) is a form of emotional abuse that can be as harmful as physical abuse. It includes yelling, criticism, blaming, insulting, belittling, or threatening. Clients are emotionally vulnerable, and verbal abuse leads to stress and low self-esteem. It must be reported the same as physical abuse.

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