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CNA Communication and Interpersonal Skills 2

Non-verbal communication includes

Non-verbal communication makes up over half of how we convey our messages. Our facial expressions, eye movements, tone and pitch of voice, posture, and gestures can convey more than our words. Touch and how far we stand from another person are also non-verbal cues. Non-verbal communication can be more honest than the words we speak. Non-verbal communication includes tone of voice. Even though words are being spoken (verbal), the way the words are spoken is nonverbal. We use verbal and nonverbal together all the time, without even noticing.

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