FREE Walmart Knowledge Questions and Answers

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Which of the following problems does the Customer Resolution Team need to be notified about?

The customer is unable to place an order.

After 5 business days, the authorization hold is not removed.

The customer threatens to contact the BBB.

The customer is curious about the return policy for certain items.

Correct! Wrong!

Choose the tool that we use to report fraudulent charges.

Right Now

VCC

CCA

None of these options are correct

Correct! Wrong!

A finance hold happens when:

The system identifies an order as possibly fraudulent and holds it for 48 hours.

The item is no longer available.

The order of the customer was canceled.

The credit card was approved.

Correct! Wrong!

What is the name of the system where a refund should be processed?

Right Now

VCC

CCA

Interceptas

Correct! Wrong!

How long does it take for a refund to be deposited back to a credit or debit card?

48 hours

5 days

30 days

24 hours

Correct! Wrong!

Which of the following is not a valid payment method combination on Walmart.com?

One Debit Card/Walmart Gift Card

Debit Card/ Credit Card

Three Gift Cards

Paypal

Correct! Wrong!

Which of the following is not correct?

We can make policy exceptions.

During the checkout process, customers can specify their shipping address.

The customer has the option of returning the goods to the store.

If an item is delivered late, the customer will automatically receive a discount.

Correct! Wrong!

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