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FREE Walmart Knowledge Questions and Answers
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Which of the following problems does the Customer Resolution Team need to be notified about?
The customer threatens to contact the BBB.
After 5 business days, the authorization hold is not removed.
The customer is curious about the return policy for certain items.
The customer is unable to place an order.
Correct!
Wrong!
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Choose the tool that we use to report fraudulent charges.
CCA
VCC
None of these options are correct
Right Now
Correct!
Wrong!
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How long does it take for a refund to be deposited back to a credit or debit card?
24 hours
48 hours
30 days
5 days
Correct!
Wrong!
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Which of the following is not a valid payment method combination on Walmart.com?
Debit Card/ Credit Card
Paypal
One Debit Card/Walmart Gift Card
Three Gift Cards
Correct!
Wrong!
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What is the name of the system where a refund should be processed?
VCC
Right Now
CCA
Interceptas
Correct!
Wrong!
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Which of the following is not correct?
We can make policy exceptions.
The customer has the option of returning the goods to the store.
If an item is delivered late, the customer will automatically receive a discount.
During the checkout process, customers can specify their shipping address.
Correct!
Wrong!
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A finance hold happens when:
The order of the customer was canceled.
The item is no longer available.
The system identifies an order as possibly fraudulent and holds it for 48 hours.
The credit card was approved.
Correct!
Wrong!
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