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FREE Walmart Knowledge Questions and Answers
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Which of the following problems does the Customer Resolution Team need to be notified about?
The customer threatens to contact the BBB.
After 5 business days, the authorization hold is not removed.
The customer is unable to place an order.
The customer is curious about the return policy for certain items.
Correct!
Wrong!
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Which of the following is not a valid payment method combination on Walmart.com?
Debit Card/ Credit Card
One Debit Card/Walmart Gift Card
Paypal
Three Gift Cards
Correct!
Wrong!
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A finance hold happens when:
The credit card was approved.
The system identifies an order as possibly fraudulent and holds it for 48 hours.
The item is no longer available.
The order of the customer was canceled.
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Wrong!
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Choose the tool that we use to report fraudulent charges.
CCA
VCC
Right Now
None of these options are correct
Correct!
Wrong!
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Which of the following is not correct?
During the checkout process, customers can specify their shipping address.
If an item is delivered late, the customer will automatically receive a discount.
The customer has the option of returning the goods to the store.
We can make policy exceptions.
Correct!
Wrong!
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What is the name of the system where a refund should be processed?
CCA
Right Now
Interceptas
VCC
Correct!
Wrong!
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How long does it take for a refund to be deposited back to a credit or debit card?
24 hours
48 hours
5 days
30 days
Correct!
Wrong!
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