Free PMI-PBA Certification Tasks & Techniques Questions and Answers

Question 1

When two solution criteria are discovered to be in conflict, what should a business analyst do?

Accepted Answer

Communicate the conflict to stakeholders and facilitate a resolution.

Answer

When a business analyst discovers conflicting solution criteria, the most effective strategy is to communicate this conflict transparently to the relevant stakeholders. The business analyst's role then becomes to facilitate discussions and negotiations among these stakeholders to reach a mutually agreeable resolution. This ensures that decisions are made collaboratively and that the final solution aligns with the project's overall objectives.

Question 2

A project to implement a new call management system for a help desk is being worked on by a business analyst. They anticipated that as time went on, the average response time would drop, but the opposite has happened. Which method should the business analyst employ to research the issue?

Accepted Answer

Root cause analysis

Answer

The problem describes an unexpected outcome where response times increased instead of decreasing, indicating a deviation from the anticipated behavior. Root cause analysis is a systematic process specifically designed to identify the underlying reasons or fundamental causes of a problem, rather than just addressing its symptoms. By employing this method, the business analyst can uncover why the new system is not performing as expected and address the core issue.

Question 3

An additional demand was added to the scope of a project in the middle of it. The business analyst must ascertain whether the scope expansion has any implications, dependencies, or hazards. What action should the business analyst take to find these effects?

Accepted Answer

Manage solution scope

Answer

When an additional demand is added to the project scope, it constitutes a change to the solution being developed. The 'Manage solution scope' activity involves evaluating proposed changes to the solution, assessing their impact on existing requirements, design, and overall project objectives. This process helps the business analyst understand the implications, dependencies, and potential hazards of the scope expansion before it is approved and implemented.

Question 4

After the product is baselined, the business analyst wants to make sure that requirement modifications can be properly monitored. What information will the business analyst require to assess the suggested change?

Accepted Answer

Impact analysis

Answer

After a product is baselined, any proposed modification needs a thorough assessment to understand its ramifications. Impact analysis is the process of evaluating the potential effects of a change on various aspects of the project, including existing requirements, design, schedule, cost, and resources. This information is crucial for the business analyst to present to stakeholders and the change control board, enabling informed decisions about whether to approve or reject the suggested change.

Question 5

The business analyst is accountable for the following when a modification request is received:

Accepted Answer

analyzing the impact to the project schedule and budget.

Answer

Upon receiving a change request, the business analyst's primary responsibility is to analyze its potential effects across the project. This includes assessing how the change will impact the project's timeline (schedule) and financial resources (budget), as well as other factors like scope, quality, and resources. This comprehensive impact analysis provides the necessary data for the project manager and change control board to make an informed decision about approving or rejecting the change.

PMI PBA Certification Practice Test

PMI PBA Certification Practice Test

Free PMI-PBA Certification Tasks & Techniques Questions and Answers