FREE PMI-PBA Certification Tasks & Techniques Questions and Answers

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The lead analyst position for a project is given to a business analyst. One of the biggest projects in the company's history, it has numerous components and intricate interfaces. A wide range of stakeholders will use the system that is currently being developed. Which tool ought the business analyst to employ to track the numerous requirements that this project will produce?

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Sequence diagrams are a type of UML diagram used to visualize the interactions between different components or objects in a system, particularly focusing on the order of those interactions. They are commonly used in software design to illustrate the flow of messages between objects. For tracking requirements, a Requirements Traceability Matrix (RTM) or a dedicated Requirements Management Tool would be more suitable. These tools help manage, track, and ensure the alignment of requirements with project objectives and outcomes, especially in complex projects with multiple stakeholders and components.

An experienced business analyst finds it challenging to choose between three alternative solution possibilities when creating a business case. An analysis supports a custom-developed solution, either domestically or utilizing contract labor, contrary to the senior vice president (SVP) who requested the business case's preference for an outsourced solution. How should the business analyst prepare the recommendation?

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A weighted-ranking matrix is a decision-making tool that helps evaluate and compare multiple alternatives based on different criteria. In this scenario, the business analyst can assign weights to various factors, such as cost, feasibility, risk, alignment with stakeholder preferences, and SVP's request for an outsourced solution. Each solution option is then ranked based on these criteria, and the weighted rankings are calculated. This approach provides a structured and quantifiable way to compare the alternatives and make an informed recommendation that considers both the analysis findings and the SVP's preferences.

A customer modifies the business needs two weeks before delivery. What is the business analyst supposed to do?

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When a customer modifies the business needs two weeks before delivery, the business analyst is supposed to schedule a review by the change control board (CCB) to determine next steps. Change control boards are responsible for reviewing and approving changes to a project, ensuring that changes are evaluated in terms of their impact on scope, schedule, budget, and other project factors. In this situation, scheduling a review by the CCB allows the stakeholders to assess the implications of the customer's modified needs on the ongoing project. This ensures that any changes are evaluated comprehensively, and decisions are made collectively to determine how to proceed while considering the project's constraints and objectives.

Which of the following criteria can be used to assess whether requirements match the goals of the product?

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Business use cases provide detailed scenarios that describe how users interact with a system or product to accomplish specific tasks. By analyzing business use cases, stakeholders can evaluate whether the requirements align with the intended goals of the product and whether they effectively address user needs. Use cases help ensure that the requirements are well-defined and contribute to achieving the desired outcomes for the product.

A stakeholder alerts the business analyst midway through the requirements gathering phase that a desired need does not address the solution. The interested party requests information about the requester. Hours are spent by the business analyst looking through emails to find the requestor. What needed to be documented by the business analyst?

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The RACI matrix (Responsible, Accountable, Consulted, Informed) is a tool used to define and communicate roles and responsibilities for various tasks and activities within a project or organization. By clearly documenting who is responsible, accountable, consulted, and informed for each task, the business analyst could have quickly identified the person to contact for additional information about the request. This would have saved time and helped str

When two solution criteria are discovered to be in conflict, what should a business analyst do?

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When two solution criteria are discovered to be in conflict, a business analyst should communicate the conflict to stakeholders and facilitate a resolution. Addressing conflicts between solution criteria is crucial to ensure that the chosen solution aligns with the overall project goals and stakeholder needs. By communicating the conflict to stakeholders and facilitating a resolution, the business analyst helps ensure that the decision-making process is transparent, collaborative, and well-informed. This approach contributes to making choices that best balance conflicting criteria and lead to an effective solution.

The business analyst develops the specifications for a business analysis repository as a company uses SharePoint. The analyst outlines a thorough workflow in the requirements that includes email notifications being sent to the right parties for specific operations. The activities that should set off the notification procedure must be known to the SharePoint team. Which trigger for the workflow should the business analyst include?

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The trigger for the workflow that the business analyst should include in this scenario is "Any change to the requirements matrix". Since the business analyst is developing specifications for a business analysis repository and outlining a workflow that includes email notifications based on specific operations, it's important to track changes to the requirements matrix. Whenever there is a change to the requirements matrix, such as updates or modifications, it should trigger the workflow to send email notifications to the relevant parties. This ensures that stakeholders are informed about changes to the requirements and can stay aligned with the project's progress.

The finished product was supplied by the software engineers. The solution has been approved by the quality assurance team. What action is next for the business analyst?

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The next action for the business analyst after the finished product has been supplied by the software engineers and approved by the quality assurance team is to conduct user acceptance testing. User acceptance testing (UAT) involves testing the solution with actual users or stakeholders to ensure that it meets their requirements, expectations, and usability. The business analyst collaborates with users to perform UAT, gather feedback, identify any issues or discrepancies, and ensure that the solution aligns with the intended business goals. This testing phase is essential to verify that the solution is ready for deployment and to address any user-related concerns before the final release.

The business analyst is accountable for the following when a modification request is received:

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The business analyst is accountable for analyzing the impact to the project schedule and budget when a modification request is received. When a modification request is received, the business analyst assesses how the proposed change will affect the project's timeline and financial resources. This analysis helps in making informed decisions about whether the modification can be accommodated within the existing schedule and budget or if adjustments are necessary. The business analyst's role in impact analysis ensures that changes are carefully evaluated and aligned with the project's constraints and objectives.

The engineering, marketing, and human resources departments have all provided input on the business requirements for a new product. It would be better to: after examining the comments from the three departments.

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Collaborating on a product scope involves bringing together stakeholders from different departments to define the boundaries and features of the new product. By considering input from engineering, marketing, and human resources, the team can ensure that the product's requirements and scope are well-rounded and aligned with the overall objectives of the company. This collaborative approach helps create a shared understanding and buy-in from different departments, leading to a more effective and successful product development process.

A feasibility study is being carried out by the business analyst to determine how well a proposed solution would work within the company. What kind of feasibility study is being conducted by the business analyst?

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Operational feasibility study assesses whether a proposed solution is technically achievable and whether it aligns with the company's existing processes, resources, and capabilities. It focuses on evaluating whether the organization has the necessary infrastructure, skills, and capacity to implement and operate the solution effectively. The study considers factors such as technology compatibility, resource availability, skill gaps, and potential operational challenges to determine whether the proposed solution is feasible and practical to implement within the company's operational context.

Which of the following methods compares the present and ideal business perspectives to assess potential business changes?

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SWOT analysis stands for Strengths, Weaknesses, Opportunities, and Threats. It involves evaluating the internal strengths and weaknesses of a business (present perspective) along with external opportunities and threats (ideal perspective) to identify potential areas for improvement and strategic changes. This analysis helps organizations understand their current position, future possibilities, and the challenges they might face, facilitating informed decision-making and planning for business changes.

After the product is baselined, the business analyst wants to make sure that requirement modifications can be properly monitored. What information will the business analyst require to assess the suggested change?

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Impact analysis involves evaluating the potential effects of a proposed change to requirements or the project's baseline. It helps the business analyst understand how a modification could ripple through the project in terms of schedule, budget, resources, stakeholders, and other components. By conducting impact analysis, the business analyst can make informed decisions about whether to approve, reject, or adjust the suggested change. This analysis ensures that any modifications are well-considered and aligned with the project's goals and constraints.

A project to implement a new call management system for a help desk is being worked on by a business analyst. They anticipated that as time went on, the average response time would drop, but the opposite has happened. Which method should the business analyst employ to research the issue?

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Root cause analysis is a systematic approach used to identify the underlying factors or causes that lead to a particular issue or problem. By using this method, the business analyst can investigate why the anticipated outcome did not occur and determine the underlying factors contributing to the opposite result. This analysis helps identify the root causes of the deviation from the expected response time drop, allowing the team to address those factors and make appropriate adjustments to improve the situation.

How might a SWOT analysis be useful when selecting the best course of action to solve a company problem?

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A SWOT analysis can be useful when selecting the best course of action to solve a company problem because it can help stakeholders identify the strengths and weaknesses of each option. SWOT analysis involves evaluating internal strengths and weaknesses, as well as external opportunities and threats, for a given situation. When applied to selecting a course of action to address a company problem, a SWOT analysis can help stakeholders assess the strengths and weaknesses of each potential solution. This analysis provides a clearer understanding of the advantages and drawbacks associated with each option, enabling more informed decision-making. By considering these factors, stakeholders can choose the course of action that aligns with the company's capabilities, goals, and the external environment.

An additional demand was added to the scope of a project in the middle of it. The business analyst must ascertain whether the scope expansion has any implications, dependencies, or hazards. What action should the business analyst take to find these effects?

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Managing solution scope involves assessing the impact of scope changes, including additions or modifications, on the project. The business analyst should analyze how the new demand affects the project's timeline, resources, budget, and potential risks. This includes identifying dependencies with existing components, potential conflicts, and any hazards that might arise due to the scope expansion. By carefully managing the solution scope, the business analyst ensures that the project remains aligned with its objectives and minimizes the risks associated with changes.

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