Free CRM Software Testing Question and Answers

Question 1

Select a CRM testing method that verifies how well CRM software is connected with other platforms, such as accounting or enterprise resource planning software.

Accepted Answer

Software Integration Tests

Answer

Software integration testing specifically verifies that different software modules or systems, such as CRM and ERP or accounting software, function correctly when connected. This ensures seamless data flow and operational consistency across various business platforms. It's crucial for preventing data silos and ensuring a unified view of customer information.

Question 2

Choose a CRM testing approach that verifies that reports, graphs, tables, and diagrams accurately depict data.

Accepted Answer

Invalid Data Tests

Answer

Invalid Data Tests are designed to check how the CRM system handles incorrect, incomplete, or malformed data inputs. This type of testing ensures that the system can gracefully manage errors, prevent data corruption, and maintain data integrity, which is crucial for accurate reporting and analysis. It validates the system's robustness against unexpected inputs.

Question 3

What is a possible CSRF attack risk when performing CRM security testing?

Accepted Answer

Presence of keep me logged in option in the web application

Answer

A 'keep me logged in' option can increase the risk of a Cross-Site Request Forgery (CSRF) attack. If a user's session remains active for an extended period, an attacker can potentially trick the user's browser into sending unauthorized requests to the CRM application while the user is still authenticated, without their knowledge. This makes the user vulnerable to malicious actions performed on their behalf.

Question 4

CRM testing that works should include.

Accepted Answer

All of the above

Answer

Effective CRM testing requires a comprehensive approach that includes various methods. Invalid Data Tests ensure data integrity, Software Integration Tests verify interoperability with other systems, and Data Quality Tests confirm the accuracy and usability of stored data. All these components are vital for a robust and reliable CRM system that performs as expected and delivers accurate insights.

Question 5

Which CRM component manages the histories and profiles of contacts?

Accepted Answer

Sales

Answer

The sales component of CRM is specifically designed to manage and track customer interactions, sales leads, opportunities, and the entire sales pipeline. It maintains detailed histories and profiles of contacts to help sales teams understand customer needs, personalize communication, and close deals more effectively. This functionality is central to optimizing sales processes.

CRM - Software Practice Test

CRM - Software Practice Test

Free CRM Software Testing Question and Answers