FREE CRM Software Testing Question and Answers
Choose a CRM testing approach that verifies that reports, graphs, tables, and diagrams accurately depict data.
Explanation:
Information that is inaccurate, lacking, or unrelated to the topic being researched or assessed is referred to as invalid data.
Select a CRM testing method that verifies how well CRM software is connected with other platforms, such as accounting or enterprise resource planning software.
Explanation:
Software testing at the integration level involves combining and testing several software components as a whole. This level of testing aims to reveal flaws in the interactions between integrated components and their interfaces.
Which CRM component manages the histories and profiles of contacts?
Explanation:
Contact management is the process of storing, compiling, and maintaining data on your clients, leads, and customers.
Which form of CRM testing, ensure that the program handles data appropriately when it is entered, that it can be retrieved in full and partial searches, and that it is sorted appropriately.
Explanation:
A manual verification procedure is a data quality examination. Users manually check numbers for formats, character lengths, data kinds, and if they fall within permissible ranges.
CRM testing that works should include.
Explanation:
To guarantee that all data is connected and available, CRM testing needs to cover every workflow, business activity, and enterprise application.
What is the first stage of CRM implementation?
Correct answer:
identifying customers
What is a possible CSRF attack risk when performing CRM security testing?
Explanation:
Explanation:
Cross-Site Forgery Request (CSRF/XSRF), also known as Sea Surf, is an attack that makes use of the trusted connection that exists between a browser and an API or website to spoof requests, and steal sensitive information, gain access to secure systems, and do additional harm. Attackers frequently aim for tasks that can only be completed by privileged users. A web security issue called CSRF, also referred to as session riding, tricks a web browser into taking an unwanted action. If a web application cannot distinguish between a user-made request and a request generated by a user without their permission, a CSRF attack will take advantage of the weakness.