FREE Conflict Management Practice Questions and Answers

Question 1

When a person exerts control over others by coercion, threats, hurt, and irritation, they are said to have ____ power.

Accepted Answer

Coercive

Answer

When a person exerts control over others by coercion, threats, hurt, and irritation, they are said to have coercive power. This type of power is based on the ability to punish or inflict negative consequences on others. It often leads to compliance out of fear rather than genuine agreement or respect, and can damage relationships and morale.

Question 2

Misunderstanding of language or action can lead to a ____ dispute.

Accepted Answer

Communication

Answer

Misunderstanding of language or action can directly lead to a communication dispute. These disputes arise when messages are not clearly sent, received, or interpreted, causing confusion or misinterpretation of intentions. Effective communication is crucial to prevent such conflicts, ensuring that all parties understand each other accurately.

Question 3

When a person has to fulfill two or more contrasting sets of expectations, what is the outcome?

Accepted Answer

Role conflict

Answer

When a person has to fulfill two or more contrasting sets of expectations, the outcome is known as role conflict. This occurs when an individual's role demands are incompatible, creating stress and difficulty in meeting all obligations simultaneously. It can arise from conflicting expectations from different superiors, different roles within an organization, or even personal values clashing with professional duties.

Question 4

What is the accommodating approach to conflict management?

Accepted Answer

Putting other person’s needs and desires ahead of your own

Answer

The accommodating approach to conflict management involves putting the other person’s needs and desires ahead of your own. This style is characterized by a low concern for one's own interests and a high concern for the other party's interests. While it can preserve relationships, it may lead to one's own needs being unmet if used too frequently.

Question 5

What are the advantages of conflict management skills in the workplace?

Accepted Answer

Resolving disagreements sensibly and fairly

Answer

The advantages of conflict management skills in the workplace include resolving disagreements sensibly and fairly. These skills enable individuals to approach conflicts constructively, fostering open communication and mutual understanding. By addressing issues impartially, they help maintain positive working relationships and ensure that solutions are equitable for all parties involved.

Conflict Management Practice Test

Conflict Management Practice Test

FREE Conflict Management Practice Questions and Answers