FREE CELBAN Speaking Tasks Questions and Answers

"Our resident physician, Mr. McAvinue, is presently analyzing your MRI to see whether you require any additional testing. You should expect to wait for at least thirty minutes, and then he will meet with you to go over the results and any other testing that may be required."

Once you have a good understanding of the patient's needs, let them know when they can expect to have their symptoms resolved. This can be as simple as saying:

Let the patient know that you are aware of the urgency/complexity of the issue. It is often reassuring to the patients when you communicate an understanding of the importance of their issue/situation. When it is an urgent matter, reassure them that you know it is. You can say:

Once you start working on the issue, keep the patient informed about your progress. Let them know what you are doing and why you are doing it. Also, let them know how much longer they can expect to wait.

Keep the patient informed about the progress

Correct! Wrong!

A statement of urgency

"In this case, time is of the essence. I am going to speak with Dr. Brown or my Nurse Supervisor to help me expedite this issue."

Let the patient know that you are aware of the urgency/complexity of the issue. It is often reassuring to the patients when you communicate an understanding of the importance of their issue/situation. When it is an urgent matter, reassure them that you know it is. You can say:

You can also ask probing questions that will help you obtain more information such as:

Once you have a good understanding of the patient's needs, let them know when they can expect to have their symptoms resolved. This can be as simple as saying:

Correct! Wrong!

"Would you kindly remember if this had occurred previously?"

Examples of clarifying questions are:

You can also ask probing questions that will help you obtain more information such as:

Once you have a good understanding of the patient's needs, let them know when they can expect to have their symptoms resolved. This can be as simple as saying:

Better Probing question

Correct! Wrong!

"Could you describe your exact actions at the beginning of the symptoms?"

Examples of clarifying questions are:

Better Probing question

Set appropriate expectations

Revalidation phrase

Correct! Wrong!

"This is a bit complicated. I should be able to let you know how we can work on this _______."

Level setting of expectations with empathy

Revalidation phrase

Better probing question

Set appropriate expectations

Correct! Wrong!

Steer clear of: Cold greetings without feeling

Level setting of expectations with empathy

"Hi, I'm Toni your nurse for today. You can call me anytime you need help"

"In this case, time is of the essence. I am going to speak with Dr. Brown or my Nurse Supervisor to help me expedite this issue."

You can also ask probing questions that will help you obtain more information such as:

Correct! Wrong!

"I apologize, but it appears that I am unclear. Would you kindly clarify your problem for me again?"

Set appropriate expectations

Examples of clarifying questions are:

Revalidation phrase

Probing question

Correct! Wrong!

"What is the duration of this occurrence?"

examples of clarifying questions are:

Probing question

Level setting of expectations with empathy

Revalidation phrase

Correct! Wrong!

"When did these symptoms start to appear??"

Probing question

Level setting of expectations

Revalidation phrase

examples of clarifying questions are:

Correct! Wrong!

As an illustration: Hello, my name is Aline, and I will be your nurse from 8 a.m. until 5 p.m. today. During my shift, just let me know if you have any concerns. Simply press #8 on your bedside phone if you need assistance.

Better probing question

Level setting of expectations with empathy

Revalidation phrase

Set appropriate expectations

Correct! Wrong!

This will provide the patient a realistic idea of how long the treatment, interview, etc. will take and let them know that you are working on the problem. (so they can make appropriate plans).

Examples of clarifying questions are:

Set appropriate expectations

Probing question

Level setting of expectations

Correct! Wrong!

FREE CELBAN Speaking Tasks Questions and Answers

"Our resident physician, Mr. McAvinue, is presently analyzing your MRI to see whether you require any additional testing. You should expect to wait for at least thirty minutes, and then he will meet with you to go over the results and any other testing that may be required."

A statement of urgency

"Would you kindly remember if this had occurred previously?"

"Could you describe your exact actions at the beginning of the symptoms?"

"This is a bit complicated. I should be able to let you know how we can work on this _______."

Steer clear of: Cold greetings without feeling

"I apologize, but it appears that I am unclear. Would you kindly clarify your problem for me again?"

"What is the duration of this occurrence?"

"When did these symptoms start to appear??"

As an illustration: Hello, my name is Aline, and I will be your nurse from 8 a.m. until 5 p.m. today. During my shift, just let me know if you have any concerns. Simply press #8 on your bedside phone if you need assistance.

This will provide the patient a realistic idea of how long the treatment, interview, etc. will take and let them know that you are working on the problem. (so they can make appropriate plans).

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