FREE CELBAN Speaking Tasks Questions and Answers

Question 1

"When did these symptoms start to appear??"

Accepted Answer

Probing question

Answer

Level setting of expectations

Answer

Revalidation phrase

Answer

examples of clarifying questions are:

Question 2

"I apologize, but it appears that I am unclear. Would you kindly clarify your problem for me again?"

Accepted Answer

Revalidation phrase

Answer

Set appropriate expectations

Answer

Examples of clarifying questions are:

Answer

Probing question

Question 3

"What is the duration of this occurrence?"

Accepted Answer

Probing question

Answer

examples of clarifying questions are:

Answer

Level setting of expectations with empathy

Answer

Revalidation phrase

Question 4

"Could you describe your exact actions at the beginning of the symptoms?"

Accepted Answer

Better Probing question

Answer

Examples of clarifying questions are:

Answer

Set appropriate expectations

Answer

Revalidation phrase

Question 5

A statement of urgency

Accepted Answer

"In this case, time is of the essence. I am going to speak with Dr. Brown or my Nurse Supervisor to help me expedite this issue."

Answer

Let the patient know that you are aware of the urgency/complexity of the issue. It is often reassuring to the patients when you communicate an understanding of the importance of their issue/situation. When it is an urgent matter, reassure them that you know it is. You can say:

Answer

You can also ask probing questions that will help you obtain more information such as:

Answer

Once you have a good understanding of the patient's needs, let them know when they can expect to have their symptoms resolved. This can be as simple as saying:

Question 6

"Our resident physician, Mr. McAvinue, is presently analyzing your MRI to see whether you require any additional testing. You should expect to wait for at least thirty minutes, and then he will meet with you to go over the results and any other testing that may be required."

Accepted Answer

Once you start working on the issue, keep the patient informed about your progress. Let them know what you are doing and why you are doing it. Also, let them know how much longer they can expect to wait.

Answer

Once you have a good understanding of the patient's needs, let them know when they can expect to have their symptoms resolved. This can be as simple as saying:

Answer

Let the patient know that you are aware of the urgency/complexity of the issue. It is often reassuring to the patients when you communicate an understanding of the importance of their issue/situation. When it is an urgent matter, reassure them that you know it is. You can say:

Answer

Keep the patient informed about the progress

Question 7

Steer clear of: Cold greetings without feeling

Accepted Answer

"Hi, I'm Toni your nurse for today. You can call me anytime you need help"

Answer

Level setting of expectations with empathy

Answer

"In this case, time is of the essence. I am going to speak with Dr. Brown or my Nurse Supervisor to help me expedite this issue."

Answer

You can also ask probing questions that will help you obtain more information such as:

Question 8

"Would you kindly remember if this had occurred previously?"

Accepted Answer

You can also ask probing questions that will help you obtain more information such as:

Answer

Examples of clarifying questions are:

Answer

Once you have a good understanding of the patient's needs, let them know when they can expect to have their symptoms resolved. This can be as simple as saying:

Answer

Better Probing question

Question 9

This will provide the patient a realistic idea of how long the treatment, interview, etc. will take and let them know that you are working on the problem. (so they can make appropriate plans).

Accepted Answer

Level setting of expectations

Answer

Examples of clarifying questions are:

Answer

Set appropriate expectations

Answer

Probing question

Question 10

As an illustration: Hello, my name is Aline, and I will be your nurse from 8 a.m. until 5 p.m. today. During my shift, just let me know if you have any concerns. Simply press #8 on your bedside phone if you need assistance.

Accepted Answer

Set appropriate expectations

Answer

Better probing question

Answer

Level setting of expectations with empathy

Answer

Revalidation phrase