Communication Skills Practice Test

Question 1

____ isn't one of the seven principles of communication?

Accepted Answer

Character

Answer

The '7 C's of Communication' are widely recognized principles for effective communication. These typically include Clarity, Conciseness, Concreteness, Correctness, Coherence, Completeness, and Courtesy. 'Character' is not one of these established principles, although a person's character certainly influences their communication style.

Question 2

What distinguishes an assertive speaker?

Accepted Answer

All of the above

Answer

An assertive speaker communicates effectively by respecting both their own needs and the needs of others. This involves maintaining appropriate eye contact, acknowledging and validating the other person's perspective, and striving for mutually beneficial 'win-win' outcomes rather than being aggressive or passive. All these elements contribute to effective assertive communication.

Question 3

What isn't a problem when it comes to communicating?

Accepted Answer

None of the above

Answer

The options A, B, and C (communication is misinterpreted, unclear, or presented in confusing ways) are all classic problems or barriers to effective communication. Therefore, 'None of the above' is the correct answer because all the listed options *are* indeed problems that hinder clear and effective communication.

Question 4

What message are head jerks conveying?

Accepted Answer

depend upon the context

Answer

Non-verbal cues like head jerks can have different meanings depending on the cultural context, the specific situation, and accompanying verbal or other non-verbal signals. For example, a head jerk might indicate agreement, impatience, a command, or even a nervous tic. Their interpretation is highly contextual and not universally fixed.

Question 5

Which of the following is not an effective way to break down a communication barrier?

Accepted Answer

Poor retention

Answer

Poor retention refers to the inability to remember information, which is a *result* or *symptom* of a communication barrier, not a strategy to overcome one. Encouraging open communication, using appropriate language, and effective listening are all proactive strategies that actively help to break down communication barriers and improve understanding.