Dynamics 365 Functional Consultant Certification 2025
Microsoft Certifications can give your career a boost. These credentials range from fundamental to expert level, with a number of options to choose from. You can study for these exams with free materials through Microsoft Learning or test prep providers like MeasureUp.
The Customer Service Functional Consultant Associate credential targets professionals involved in customer operational processes inside organizations. It requires sensitivity to customer needs and the ability to innovate. This professional works with project managers, developers, and solution architects to gather requirements.
Free Microsoft Dynamics 365 Practice Test Online
Microsoft Dynamics 365 Finance Functional Consultant
A Microsoft Dynamics 365 finance functional consultant implements enterprise resource planning (ERP) and customer engagement apps. They have a comprehensive understanding of the suite’s core ERP app, Business Central, along with its functionality and integration capabilities. They can configure Business Central processes like headquarters and call centers, retail operations, supply chain management, and unified commerce business operations.
Candidates with this certification are experts in implementing omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction. They can also provide guidance to help companies develop strategies to meet their goals and objectives. They use a collaborative approach to work with stakeholders and implement business processes, models, and reports using Power Platform components.
The Microsoft Certified Dynamics 365 Financial Management Functional Consultant certification validates your skills in managing budgets, forecasting expenses and revenue, and creating reports. You’ll also gain skills in modeling and extending applications using Power Platform components. This certification is a good fit for professionals who want to improve their job performance and expand their skill sets. It also helps you stand out to potential employers and advance your career in the field of Technology.
Dynamics 365 Functional Consultant Interview Questions
When interviewing for Dynamics roles, it’s important to demonstrate your knowledge of all functional areas. The best way to do this is by linking your experience with previous roles and highlighting how these skills have transferred across. You can also show your passion for the product and explain how you have been developing additional capabilities.
Dynamics 365 Sales functional consultants design implementation sales solutions to help their clients meet revenue goals, execute business strategies, and meet customer operational processes. They work with an organization’s stakeholders to gather requirements and implement sales solutions, including managing leads, opportunities, quotes, and orders, configuring products and price lists, and leveraging data modeling techniques.
Dynamics 365 Business Central functional consultants implement core application setup processes and configure the solution to support a company’s business needs, including providing management visibility into financial operations. They also use Power Apps to create applications and work with an organization’s users to configure, extend, and manage the solution. They also understand development lifecycle methodologies and data compliance practices.
Dynamics 365 Functional Consultant Jobs
Functional Consultant Jobs involve consulting with business stakeholders and implementing Microsoft Dynamics CRM/D365. This includes analyzing and defining business requirements, conducting discovery workshops, assisting with the design of solutions, and preparing customization specifications. You also provide pre- and post-go-live support to the client. You may work on a project basis or in a practice-based environment.
As a technical functional consultant, you will be responsible for ensuring that all aspects of a customer’s project are completed according to the agreed timeline and within budget. You will also be involved in creating backlog work items, including user stories, tasks and estimates. You will be able to provide guidance and leadership to project teams and other functional consultants.
This position is a field based role in the UK and requires a willingness to travel. You will be required to attend customer sites and deliver presentations to customers. You will be working with a team of other functional consultants and the project management office to deliver customer requirements. You will also be required to liaise with customers and technical development staff to support customer issues.
Dynamics 365 Functional Consultant Resume
The top of your resume needs to grab the attention of the hiring manager as soon as possible. The best way to do this is to highlight your most important skills. This could mean listing your certifications, detailing the products you’re proficient in, and including a list of previous projects with their corresponding results. It’s also a good idea to include examples of “dragon-slaying” stories in which you talk about how your skills helped your previous employers overcome challenges and get the job done.
Your name should appear at the top of your resume and be the largest text on the page. It doesn’t need to include your street address or house number, but it should be clearly visible. It’s also a good idea not to use a lot of spacing, and try to keep the content on your resume under two pages in total.
When looking for a Dynamics CRM functional consultant, it’s crucial that you find someone with experience in your industry. That’s because they’ll know what your business challenges are and how to best approach them. Ask your potential hire about their past experiences and see if they’ve ever worked on similar projects in the past.
Dynamics 365 Functional Consultant Roles and Responsibilities
The role of a Dynamics 365 Functional Consultant encompasses a variety of skills and experiences. These include finance/accounting knowledge, core functionality, and specialized application of software to client projects. Analytical skills are also important in this role, as they help a functional consultant understand given data and how to apply it to client project needs.
Functional consultants run workshops to elicit requirements from key stakeholders, and then guide them through how those can be met by Dynamics 365 or other applications in the Microsoft software stack. They also provide technical expertise on highly specialized or complex solution architecture and implementation.
Functional consultants are responsible for implementing omnichannel solutions that focus on service, quality, reliability, and efficiency. They can also manage resources that complete field service lifecycles. Additionally, they can unify global financials and operations, automate tasks and workflows, and improve visibility and manufacturing efficiency. They can even lower costs for their clients by reducing tax liabilities. They also understand asset management and help their clients understand tax regulations, including Internal Revenue Law (IRC) and state tax laws.
Dynamics 365 Functional Consultant Salary
Based on a nationwide salary survey, Microsoft Dynamics Functional Consultants earn an average annual salary of $119,937. The top 10% earn more than $188,000 per year, while the bottom 10% earn less than $94,500. This figure does not take into account bonuses and other perks, which may significantly affect the overall income of this position.
The job market for Dynamics 365 Functional Consultants is highly active and competitive in most areas of the United States. Nevertheless, the salary for this position is influenced by a number of factors, including location and years of experience. In some cases, the best way to increase your salary is to change locations.
The following are the top 10 cities where Dynamics 365 Functional Consultant salaries exceed the national average. Green River, WY leads the pack with a salary of $123,215, followed by Richmond, CA and Stamford, CT. The remaining top ten cities offer salaries ranging from $114,368 to $86,094. These figures do not include bonuses and other perks. These salary estimates are based on data from millions of jobs published by employers on ZipRecruiter.
Dynamics 365 Functional Consultant Training
Microsoft Dynamics 365 is a line of enterprise resource planning (ERP) and customer relationship management (CRM) applications that help businesses manage business processes and provide customer experience. Its growth has led to a growing demand for professionals who can use it effectively. These certifications are designed for both people starting their careers in this field and functional consultants who work with it. They range in complexity from basic to advanced and cover the full spectrum of business functions.
This intermediate-level certification tests a person’s ability to help small and medium-sized businesses set up processes for core applications. It covers managing leads, opportunities, quotes, and orders, configuring product catalogs and price lists, and modeling data. Candidates should be comfortable using Microsoft Power Platform and have knowledge of model-driven applications and data-modeling principles. They should also have experience extending Dynamics 365 Business Central role centers, including adapting insights, cues, reports, and charts.
This certification requires passing the MB-320 exam, which costs $165. You can prepare for it by reviewing the official exam skills outline and partaking in a free Learning Path.
Dynamics 365 Functional Consultant Job Description
There are a number of core skills that every Functional Consultant needs to have in order to be successful. These include soft and hard skills, as well as technical knowledge of Microsoft products. In addition, you need to have a good understanding of business processes and how they relate to Dynamics 365.
You also need to know how to use data analytics tools and other business intelligence tools. This will help you make informed decisions about how to deploy your Dynamics 365 solution. You should also be familiar with business process modeling, application development, and integration development.
The Functional Consultant job description is a great fit for anyone with an interest in Microsoft Dynamics 365 and a passion for technology. This role will require you to work with clients to understand their business needs and goals, and then implement solutions using a combination of out-of-the-box capabilities, codeless extensibility, applications, and service integrations. You will be responsible for performing discovery workshops, preparing project documentation, and participating in all aspects of the project life cycle.
Dynamics 365 Functional Consultant Questions and Answers
What is dynamics 365 customer service?
The Microsoft Dynamics 365 Business Applications line of products includes Dynamics 365 Customer Service, a cloud-based service. Enterprise resource planning and customer relationship management are both covered by a range of tools.
With the help of this particular solution, businesses can manage their customer service operations from a single platform, giving them the resources they need to deliver great customer service. Through a variety of channels, including phone, chat, email, social media, and self-service, it can assist businesses in managing and providing customer service.
How to setup dynamics 365 for customer service?
Create queues, routing rule sets, rules for automatic case generation, service-level agreements (SLAs), entitlements, and customer service schedules using the Customer Support Hub software to set up everything connected to customer service.
What does a Microsoft sales customer engagement functional consultant do?
Configuring and implementing Microsoft Dynamics 365 product solutions for clients is the responsibility of a functional consultant for Microsoft Dynamics 365. Functional consultants can specialize in a wide range of subject areas due to the complete portfolio of intelligent cloud-based business apps included inside the Microsoft Dynamics 365 software ecosystem. However, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Power Platform are the three primary solution categories of Dynamics 365.
What is Microsoft dynamics functional consultant?
A Microsoft Dynamics functional consultant is a professional who specializes in the functional aspects of Microsoft Dynamics business applications. They are responsible for understanding and analyzing customer requirements, designing and implementing tailored solutions using Microsoft Dynamics 365 or other Dynamics products, and providing ongoing support and guidance to clients.