One of the primary focuses of TSO training is learning how to operate and interpret security screening equipment, such as X-ray machines and metal detectors, which are vital to ensuring passenger safety.
If a TSO does not demonstrate proficiency during training, they are generally given a second chance to improve and retake necessary training modules before final certification.
TSOs are trained in communication and conflict resolution skills to help manage situations with passengers effectively, especially when handling disruptions or concerns in a professional manner.
TSOs undergo a combination of classroom-based training and on-the-job training. This dual approach ensures they understand both the theoretical and practical aspects of security screening.
TSOs must complete refresher training every 3-5 years to ensure they are up to date with changes in security procedures and regulations.
