Free Troubleshooting Microsoft Teams (MS-740) Questions and Answers

Question 1

All workers of the Prepaway Company are being asked to study the Microsoft Teams call quality metrics. To provide the manager access to the Microsoft Teams Call Quality Dashboard, follow these steps. You should assign the manager which role.

Accepted Answer

Teams Communications Support Specialist

Answer

The Teams Communications Support Specialist role is specifically designed to provide access to the Microsoft Teams Call Quality Dashboard (CQD). This role allows managers or support staff to monitor and troubleshoot call quality metrics without granting broader administrative permissions. It focuses on the communication and call quality aspects of Teams management.

Question 2

A business owns licenses for Microsoft 365 E5. Microsoft-provided phone numbers are used by the business. Calls to external numbers cannot be forwarded by an auto attendant. What are your options?

Accepted Answer

Assign a phone system license to the associated resource account.

Answer

For an auto attendant to forward calls to external numbers (PSTN), its associated resource account must be assigned a Phone System license. Even with Microsoft 365 E5 licenses, which include Phone System capabilities for users, the resource account itself requires this specific license to enable external calling functionality. Without it, the auto attendant is restricted to internal transfers.

Question 3

A manager who wishes to review Microsoft Teams call quality metrics for all Prepaway business employees must be given access to the Microsoft Teams Call Quality Dashboard. Which role from the list will you give the manager?

Accepted Answer

Teams Communications Support Specialist

Answer

To grant a manager access to the Microsoft Teams Call Quality Dashboard (CQD) for reviewing call quality metrics, the 'Teams Communications Support Specialist' role is the most appropriate. This role provides the necessary permissions to view CQD reports and data, allowing for monitoring and basic troubleshooting of call quality issues without granting extensive administrative control over the entire Teams environment.

Question 4

Microsoft Teams is being used by a Prepaway startup. The departments of sales and support utilize the same channels, however users in the sales department claim that one of them does not have a Files tab. The following message appears: The item may not be available or may not exist. You must recognize the problem and find a solution. How will you proceed?

Accepted Answer

Reverting the renamed folder to the original channel folder name.

Answer

Each channel in Microsoft Teams has a corresponding folder in the underlying SharePoint document library. If this folder is renamed directly in SharePoint, the link between the Teams channel and its files is broken, leading to the 'Files tab' being inaccessible and displaying an error. Reverting the folder name in SharePoint to match the channel name will restore the connection and resolve the issue.

Question 5

You work as an organization's administrator. Users cannot add one another to teams but can chat with one another from an external domain. You must unavoidably make sure that User1 can add User2 with ease. What actions are required?

Accepted Answer

Enabling guest access.

Answer

While external access allows users from different organizations to chat and call each other, it does not permit adding them directly to a team. To enable User1 to add User2 from an external domain to a team, 'guest access' must be enabled in the Microsoft Teams admin center. This allows external users to be invited and participate as guests within the team.

MS-740 - Troubleshooting Microsoft Teams Practice Test

MS-740 - Troubleshooting Microsoft Teams Practice Test

Free Troubleshooting Microsoft Teams (MS-740) Questions and Answers