Traffic Enforcement Agent Test

FREE Traffic Enforcement Written Comprehension Question and Answers

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One and done is the phrase used when a call center representative gives their customer all the information they require without sending it through to anybody else. Many call centers gauge agent productivity by counting "one and done" calls.

There are three crucial procedures to take when handling a call:
Step 1: Picking up the phone
Step 2: Talk time (also known as "talk time") with the consumer
Step 3: The agent must complete computer-based follow-up tasks (the "wrap time") following the call.

A total statistic known as "call duration" is calculated by adding together the conversation time and the wrap time. Another crucial measure in the majority of call centers is this one.

Which of the following is a crucial factor in many call centers, as per the passage?

Correct! Wrong!

Explanation:
All of the responses make sense, but the only metrics mentioned in the passage are "one and done" calls and "call time."

During last year's Christmas period, shops had less than half the number of visitors they had experienced just three years before. This drop demonstrates a fundamental shift in the way people are now shopping and buying.

Whilst there were concerns about online trading in the early days, this has declined now and as confidence in the internet continues to grow and grow, so too does online shopping. Consumers have busy lives and they are only getting busier. They have less time to visit the shops than they traditionally did. Whilst a trip to the shops is still regarded by many as an enjoyable past-time, it is also regarded as a luxury. By shopping online, consumers can shop when it suits them and can also use price comparison and review websites to ensure they are getting the best deal.

It is anticipated that confidence in using the internet to shop will...

Correct! Wrong!

Explanation:
According to the second paragraph, "as faith in the internet grows and grows, so too does online buying." We can see that it is a trend that is ongoing by the statement that it "continues to expand and grow," and as a result, online shopping is anticipated to rise.

During last year's Christmas period, shops had less than half the number of visitors they had experienced just three years before. This drop demonstrates a fundamental shift in the way people are now shopping and buying.

Whilst there were concerns about online trading in the early days, this has declined now and as confidence in the internet continues to grow and grow, so too does online shopping. Consumers have busy lives and they are only getting busier. They have less time to visit the shops as they traditionally did. Whilst a trip to the shops is still regarded by many as an enjoyable past-time, it is also regarded as a luxury. By shopping online, consumers can shop when it suits them and can also use price comparison and review websites to ensure they are getting the best deal.

Which of the following best sums up the current online purchasing trend?

Correct! Wrong!

Explanation:
According to the second paragraph, "While there were reservations about online commerce in the early days, they have evidently reduced now, and as confidence in the internet rises, so too does online purchasing."

This demonstrates that although consumers initially lacked confidence in their ability to make purchases online, that confidence has since increased. None of the other three claims are supported by specific data.

During last year's Christmas period, shops had less than half the number of visitors they had experienced just three years before. This drop demonstrates a fundamental shift in the way people are now shopping and buying.

Whilst there were concerns about online trading in the early days, this has declined now and as confidence in the internet continues to grow and grow, so too does online shopping. Consumers have busy lives and they are only getting busier. They have less time to visit the shops as they traditionally did. Whilst a trip to the shops is still regarded by many as an enjoyable past-time, it is also regarded as a luxury. By shopping online, consumers can shop when it suits them and can also use price comparison and review websites to ensure they are getting the best deal.

Which of the following best fits the second sentence's need for the word "fundamental"?

Correct! Wrong!

Explanation:
Anything must be a crucial component of something in order for it to be considered fundamental. The ideal choice in this case is "major" because the fundamental shift has resulted in a considerable alteration in the rules governing shopping.

During last year's Christmas period, shops had less than half the number of visitors they had experienced just three years before. This drop demonstrates a fundamental shift in the way people are now shopping and buying.

Whilst there were concerns about online trading in the early days, this has declined now and as confidence in the internet continues to grow and grow, so too does online shopping. Consumers have busy lives and they are only getting busier. They have less time to visit the shops as they traditionally did. Whilst a trip to the shops is still regarded by many as an enjoyable past-time, it is also regarded as a luxury. By shopping online, consumers can shop when it suits them and can also use price comparison and review websites to ensure they are getting the best deal.

From the passage, which of the following statements can be inferred? Internet buying is now regarded as...

Correct! Wrong!

Explanation:
The second paragraph explains that because individuals are busy, they don't have as much time to go shopping. Additionally, it is claimed that internet shopping enables customers to fit more into their busy schedules because it allows them to purchase whenever it is convenient for them.

During last year's Christmas period, shops had less than half the number of visitors they had experienced just three years before. This drop demonstrates a fundamental shift in the way people are now shopping and buying.

Whilst there were concerns about online trading in the early days, this has declined now and as confidence in the internet continues to grow and grow, so too does online shopping. Consumers have busy lives and they are only getting busier. They have less time to visit the shops than they traditionally did. Whilst a trip to the shops is still regarded by many as an enjoyable past-time, it is also regarded as a luxury. By shopping online, consumers can shop when it suits them and can also use price comparison and review websites to ensure they are getting the best deal.

Based on the information in the passage, which of the following statements is untrue?

Correct! Wrong!

One and done is the phrase used when a call center representative gives their customer all the information they require without sending it through to anybody else. Many call centers gauge agent productivity by counting "one and done" calls.

There are three crucial procedures to take when handling a call:
Step 1: Picking up the phone
Step 2: Talk time (also known as "talk time") with the consumer
Step 3: The agent must complete computer-based follow-up tasks (the "wrap time") following the call.

A total statistic known as "call duration" is calculated by adding together the conversation time and the wrap time. Another crucial measure in the majority of call centers is this one.

Which of the following phrases could be used in sentence 1 in place of the term "provides"?

Correct! Wrong!

Explanation:
Gives is a word that can be used to replace provides because it is a synonym for it.

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