Free TAM Card Responsible Service Questions and Answers

Engage in a verbal argument with a customer.

Continue to serve them alcohol to calm them down

Attempt to de-escalate and inform security or management

Ignore the behavior and focus on other customers.

Correct! Wrong!

To ensure customers are aware of their actions.

To comply with legal requirements and protect the establishment.

To inform other customers.

To create a database of problematic customers.

Correct! Wrong!

They are speaking clearly and coherently.

They are showing exaggerated emotions and have a loss of balance.

Thy are sitting quietly and keeping to themselves.

They are drinking water.

Correct! Wrong!

Sere the customer and monitor their behavior

Ask the customer to leave the establishment immediately

Politely ask the customer for a valid ID to verify their age

Ignore the suspicion and continue serving

Correct! Wrong!

Serving multiple drinks to a customer at once.

Offering water and food to a customer who is drinking alcohol.

ignoring a customer's signs of intoxication.

Continuing to serve a customer who appears intoxicated.

Correct! Wrong!