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(TAM Card) Techniques of Alcohol Management Card
Free TAM Card Record Keeping Questions and Answers
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Why is it important to document refusals of service?
To track the number of customers refused each night
To provide evidence in case of a dispute or legal action
To ensure the customer does not return
To monitor employee performance
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Wrong!
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What should you do if a customer presents a questionable ID?
Accept it and serve the customer
Politely refuse service and keep a record of the incident
Ignore it and ask for another form of ID
Call the police immediately
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Which of the following should be included in an alcohol-related incident report?
The weather conditions at the time of the incident
The names and contact information of all involved parties
The type of music playing at the establishment
The names of the bartenders on duty
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How long should incident report bee kept on file?
1 month
3 months
6 months
As required by state or local law
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What is the primary purpose of keeping accurate records of alcohol-related incidents?
To identify frequent customers
To track inventory levels
To ensure compliance with legal requirements and protect the establishment and its employees
To monitor sales trends
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