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(TAM Card) Techniques of Alcohol Management Card
Free TAM Card Health and Safety Questions and Answers
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How can staff ensure the safety of themselves and others when handling an intoxicated customer?
Physically escort the customer out of the premises
Stay calm, use non-confrontational communication, and involve security if necessary
Shout to get the customer's attention
Ignore the situation until the customer leaves on their own
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What is the best practice for preventing the spread of infectious diseases in an establishment serving alcohol?
Reusing glasses to save on cleaning
Encouraging customers to share drinks
Regularly sanitizing surfaces and ensuring proper hand hygiene
Using the same towel to clean multiple tables
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What should be done if a customer shows signs of severe intoxication?
Serve them one last drink
Ignore behavior to avoid confrontation
Politely refuse further service and arrange safe transport if needed
Ask the customer to leave immediately
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Which of the following is a key strategy for preventing alcohol-related incidents?
Offering free drinks to loyal customers
Serving alcohol quickly to increase turnover
Encouraging customer to pace their drinking and consume food
Allowing customers to serve themselves
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Why is it important for staff to understand the effects of alcohol on the body?
To recommend the best drinks to customers
To ensure they can handle alcohol-related medical emergencies
To increase alcohol alcohol sales
To reduce the risk of over-serving and its consequences
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