Servers should remain calm, avoid escalating the situation, and seek assistance from management or security if needed.
Effective communication, showing empathy, and maintaining professionalism are key to preventing conflicts with customers.
Servers should encourage the use of taxis, rideshares, or designated drivers to ensure the customer gets home safely.
Active listening helps build trust, resolve issues effectively, and ensure a positive customer experience.
The server should address the situation by informing management or security to ensure the safety of all patrons.
The primary goal is to create a safe and enjoyable experience for all patrons while ensuring compliance with legal responsibilities.
