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OMVIC (Ontario Motor Vehicle Industry Council)
Free OMVIC Ethics and Professionalism Test 3
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According to OMVIC ethics, what should a dealer or salesperson do if they make an error in a vehicle advertisement?
Ignore the error unless a customer complains
Inform potential customers of the error but proceed with the sale
Correct the error promptly and inform customers affected by it
Blame the advertising department
Correct!
Wrong!
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In ethical terms, what does "transparency" mean for an OMVIC-registered dealer?
Being honest and open in all dealings with customers
Providing vague answers to customer inquiries
Operating without disclosing pricing details
Hiding vehicle history reports from potential buyers
Correct!
Wrong!
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How should a salesperson handle a customer who expresses uncertainty or hesitation about making a purchase?
Respect the customer's concerns and provide information to help them make an informed decision
Disregard the customer's concerns and move on to the next potential buyer
Persuade and pressure the customer into making a decision
Offer additional incentives without disclosing all terms
Correct!
Wrong!
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Under OMVIC ethics guidelines, what should a dealer do if they discover a vehicle they sold has a hidden defect?
Deny any responsibility and refuse to assist the customer
Refund the purchase price without addressing the defect
Ignore the issue unless the customer complains
Notify the customer and offer to rectify the situation
Correct!
Wrong!
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What does OMVIC consider unethical behavior in vehicle sales?
Providing thorough disclosures about additional fees
Allowing customers time to review contracts before signing
Misrepresenting a vehicle's condition or history
Offering fair pricing based on market conditions
Correct!
Wrong!
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According to OMVIC ethics, how should a salesperson handle a conflict of interest situation?
Disclose the conflict and ensure it does not affect their judgment or actions
Exploit the conflict to maximize personal gain
Conceal the conflict to avoid customer concerns
Delegate handling of the situation to a supervisor
Correct!
Wrong!
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What is the role of confidentiality in OMVIC ethical standards?
Share customer information freely to close sales faster
Respect and protect customer information from unauthorized disclosure
Only disclose information that benefits the dealer financially
Use customer information for marketing purposes without consent
Correct!
Wrong!
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According to OMVIC ethics guidelines, what is the responsibility of a salesperson when dealing with vulnerable consumers?
Provide extra care and ensure they understand all aspects of the transaction
Exploit their vulnerability to close sales quickly
Discriminate against them due to their vulnerability
Avoid dealing with vulnerable consumers altogether
Correct!
Wrong!
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What is considered unethical behavior regarding the disclosure of vehicle history reports according to OMVIC?
Providing customers with complete vehicle history reports upon request
Withholding information about a vehicle's past accidents or damages
Asking customers to pay for access to vehicle history reports
Providing inaccurate information in vehicle history reports
Correct!
Wrong!
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What document must an OMVIC-registered dealer provide to a consumer before a vehicle sale is finalized?
Vehicle appraisal report
Service manual
Used Vehicle Information Package (UVIP)
Insurance policy
Correct!
Wrong!
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According to OMVIC rules, what is the minimum requirement for a used vehicle to be eligible for a mandatory disclosure of vehicle history?
Less than 5 years old
Less than 7 years old
Less than 10 years old
Less than 15 years old
Correct!
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