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OMVIC (Ontario Motor Vehicle Industry Council)
Free OMVIC Ethics and Professionalism Test 2
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Which of the following behaviors demonstrates professionalism for an OMVIC-registered salesperson?
Pressuring customers into making quick decisions
Honoring commitments and agreements made with customers
Offering discounts only to preferred customers
Avoiding answering customer inquiries
Correct!
Wrong!
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What is the importance of effective communication in maintaining professionalism?
It allows salespeople to use technical jargon to impress customers
It helps in negotiating the highest possible sale price
It ensures clear and accurate information exchange with customers
It avoids any discussions about vehicle features
Correct!
Wrong!
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How can a salesperson demonstrate respect for a customer's decision-making process?
By pressuring the customer to make an immediate purchase
By refusing to negotiate the vehicle's price
By refusing to disclose vehicle history
By respecting the customer's budget and preferences
Correct!
Wrong!
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What role does integrity play in professionalism for an OMVIC-registered salesperson?
It ensures honesty and fairness in all transactions
It allows salespeople to exaggerate vehicle features
It encourages misleading customers about pricing
It helps in avoiding disclosure of vehicle issues
Correct!
Wrong!
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When is it appropriate for a salesperson to follow up with a customer after a vehicle purchase?
Only if the customer has complaints
Only if the dealership is facing financial difficulties
To build long-term relationships and ensure customer satisfaction
Never, as it might bother the customer
Correct!
Wrong!
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What should a salesperson do if they encounter a language barrier with a customer?
Use gestures and facial expressions to communicate
Request assistance from a colleague or interpreter
Provide written instructions for the customer
Ignore the customer's needs and preferences
Correct!
Wrong!
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How does professional attire contribute to a salesperson's image and credibility?
It demonstrates respect for the dealership's brand
It intimidates customers into making quick decisions
It minimizes the need for effective communication
It discourages customers from asking questions
Correct!
Wrong!
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Why should a salesperson always provide accurate information about vehicle pricing and fees?
To encourage customers to negotiate a lower price
To discourage customers from purchasing the vehicle
To increase the dealership's profit margins
To comply with OMVIC's advertising regulations
Correct!
Wrong!
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What should a salesperson do if a customer asks for financial advice?
Provide general guidance, but avoid specific recommendations
Discourage the customer from seeking financial advice
Recommend the most expensive financing option available
Refuse to discuss financial matters
Correct!
Wrong!
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What should dealers do before advertising a vehicle's price?
Ensure it is the lowest in the market
Include all fees except HST and licensing
Use generic photos to attract more customers
Increase the price to cover hidden costs
Correct!
Wrong!
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Why is it important for OMVIC-registered dealers to disclose material facts about a vehicle?
To lower the selling price
To avoid taxes
To deceive customers
To help consumers make informed decisions
Correct!
Wrong!
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