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OMVIC (Ontario Motor Vehicle Industry Council)
Free OMVIC Ethics and Professionalism Test 1
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What is the primary purpose of OMVIC's Code of Ethics for Vehicle Salespeople?
To maximize dealer profits
To ensure compliance with tax regulations
To promote ethical conduct and professionalism
To minimize vehicle advertising costs
Correct!
Wrong!
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Under OMVIC regulations, salespeople are required to disclose:
Only the positive features of a vehicle
Material facts that may affect a consumer’s decision
Personal information about previous owners
Current market values of similar vehicles
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Wrong!
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What should a salesperson do if a customer asks about a vehicle's accident history?
Provide only information available in the sales brochure
Provide accurate and complete information
Minimize the importance of any accidents
Refuse to discuss accident history
Correct!
Wrong!
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When is it appropriate for a salesperson to provide financial advice to a customer?
Always, to help close the sale
Only if the customer asks for financial advice
Only if it benefits the dealership
Never, unless the salesperson is a licensed financial advisor
Correct!
Wrong!
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What action should a salesperson take if they suspect a vehicle has undisclosed mechanical issues?
Disclose the issues to the customer before purchase
Ignore the issues to avoid losing a potential sale
Suggest the customer buy an extended warranty
Recommend the customer take the risk and buy the vehicle
Correct!
Wrong!
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Which of the following is an example of unethical behavior for an OMVIC-registered salesperson?
Recommending a customer purchase additional insurance coverage
Providing false information about a vehicle's mileage
Encouraging a customer to negotiate a lower price
Offering a free test drive to all customers
Correct!
Wrong!
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What is the purpose of OMVIC's Consumer Protection Code?
To promote sales of vehicles to consumers
To reduce dealership operating costs
To increase dealer profitability
To protect consumers from unfair practices
Correct!
Wrong!
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Why is it important for a salesperson to maintain confidentiality regarding customer information?
To avoid making customers feel uncomfortable
To ensure compliance with dealership policies
To protect customer privacy and trust
To prevent customers from negotiating better deals
Correct!
Wrong!
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Under OMVIC regulations, what should a salesperson do if they cannot answer a customer's question about a vehicle?
Guess the answer to keep the conversation going
Refer the customer to a more knowledgeable colleague
Ignore the question and change the subject
Tell the customer they do not need to know that information
Correct!
Wrong!
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When should a salesperson disclose their relationship with a dealership to a customer?
Only if the customer asks directly
Only if the salesperson expects a large commission
Only if the dealership is facing legal action
At the beginning of any sales negotiation
Correct!
Wrong!
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What should a salesperson do if they suspect a colleague is engaging in unethical behavior?
Ignore the behavior to avoid conflict
Report the behavior to OMVIC
Encourage the colleague to continue the behavior
Join the colleague in the unethical behavior
Correct!
Wrong!
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