Explanation:
The correct answer for question 7 is (has been). That option is the only verb in the form that is grammatically correct given the beginning of the sentence and the intent to reflect something that has occurred in the past.
Explanation:
Making eye contact and nodding are aspects of communication, however, they are meant to show engagement and do not necessarily ensure understanding. Similarly, speaking slowly does not ensure that the message is accurately received. Repeating back the information is recognized as an effective technique for ensuring understanding.
Explanation:
You are correct! The other three response options do not allow the person to work past their frustration and may antagonize the person more. Cutting the person off in the midst of this process may make the person feel that their feelings are not viewed as important or reasonable. Most people just want the opportunity to be heard.
Explanation:
The correct answer for question 6 is (advise). Advise means giving information and is the most appropriate word for the context of the sentence
Explanation:
The correct answer to the question is response option B. The combined theme of the sentences is client information requests and how they are processed. Therefore, starting the paragraph with the statement that clients have a right to receive the information is the most logical and useful sentence placement.
Explanation:
7 meetings. To determine the answer, you must plan out a complete schedule using the information provided.
Explanation:
The statement indicates that the request form does not indicate time
requirements and this is a possible cause of the problem. To arrive at this answer, you must do two things.
First, determine what the problem actually is. In this case, the problem has been defined as requests not
being made in a timely manner.
Next, look at each response option and decide how it relates to the problem.
Statement A provides a reason why forms might be turned in late, making it a possible cause and, therefore, the correct answer. Statement B gives information that indicates the number of requests that are late, making it a symptom. Statement C gives information related to the outcome associated with late requests, making it a relationship. Statement D offers an approach for making others more aware of time requirements, making it a solution.
