John has placed an order for Saree on 5th Dec 2014 which is getting supplied through our Vendor & it is still on "Packed" status even on 6th Dec 2014. What is the process to be followed if customer call us regarding the order?
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A
Inform customer to wait for 24-48 hrs for the order status to move to Shipped & incase if the status remains unchanged even post that request to call us & we shall initiate task WIP/Packed more than 24 hrs & provide TAT
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B
Advise customer to keep tracking order on My Myntra as we do not have the specific timelines when the product will get disptached from Vendor
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C
Raise task WH & Logistics - WIP/Packed more than 24 hrs & provide TAT
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D
Inform customer that product is getting shipped through our vendor & it is taking more time than expected & inform that he will get the order delivered on or before the promise date