Free ISO 20000 Certification Configuration Management Questions and Answers

Question 1

Which of the following is NOT a part of what configuration management accomplishes to achieve its objective?

Accepted Answer

Relates versions of CIs.

Answer

Configuration management aims to identify, control, maintain, and verify versions of Configuration Items (CIs) throughout their lifecycle. While it tracks relationships between CIs, its core objective regarding versions of CIs is to manage them (identify, control, maintain, verify), not specifically to "relate" versions to each other in the same way it relates different CIs.

Question 2

Change Management is aided by configuration management via:

Accepted Answer

Mapping infrastructure to applications and business processes

Answer

Configuration Management aids Change Management by providing a clear understanding of the relationships and dependencies between Configuration Items (CIs). By mapping infrastructure components to the applications and business processes they support, Change Management can accurately assess the potential impact and risks of a proposed change, preventing unintended disruptions.

Question 3

Support for Incident Management through Configuration Management includes:

Accepted Answer

Assessing the impact of a service failure and finding related changes

Answer

Configuration Management supports Incident Management by providing critical information about the affected Configuration Items (CIs) and their relationships. This allows incident managers to quickly assess the impact of a service failure, identify related CIs, and understand any recent changes that might have contributed to the incident, thereby speeding up diagnosis and resolution.

Question 4

What of the following is true?

Accepted Answer

Relationships represent dependencies between CIs and are maintained according to policy.

Answer

In Configuration Management, relationships are crucial for understanding how different Configuration Items (CIs) are connected and depend on each other. These dependencies are formally defined and managed according to established policies, providing a comprehensive view of the service infrastructure and its interconnections. Attributes are properties of a CI, not dependencies between CIs.

Question 5

Which of the subsequent is not often kept in the CMDB?

Accepted Answer

Laptop

Answer

While a CMDB can contain almost any CI, it typically focuses on CIs that are critical to the delivery of services and require formal control and management. Servers, application instances, and databases are usually core components of IT services. Laptops, while important end-user devices, are often managed through asset management systems rather than being individually tracked as CIs in the CMDB, unless they are specifically critical to a service.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

Free ISO 20000 Certification Configuration Management Questions and Answers