Handling the issue privately allows the upset team member to express their feelings in a safe environment, showing empathy and support. Ignoring the issue (A) can lead to further dissatisfaction. Suggesting assertiveness (C) might seem dismissive. Bringing up the issue publicly (D) might embarrass the team member.
Remaining calm and addressing the concerns demonstrates emotional intelligence and professionalism. Escalating the conflict (A), ignoring it (D), or immediately involving a supervisor (C) might not resolve the situation effectively in the moment.
Checking in privately shows consideration and respect for the colleague's feelings. Confronting them publicly (A) could embarrass them, while assuming or delegating responsibility (C or D) might overlook the underlying issue.
Asking for clarification balances respect for authority with ensuring safety and adherence to protocols. Blindly following instructions (A) could lead to mistakes, while reporting (C) or outright refusing (D) might escalate the issue unnecessarily.
Reassuring the person and providing clear communication helps de-escalate panic and fosters trust in your team. Ignoring the person (A) or asking them to step aside (C) may heighten their distress. Involving the team leader (D) might delay addressing the situation.
