Emotional Intelligence

FREE Emotional Intelligence (Personality and Self) Questions and Answers

You are attempting to calm down a friend who has become enraged at another motorist for cutting in front of him too closely in another automobile. How do you behave?

Put on one of his favourite tapes and try to distract him

Tell him to forget it; he's okay now and it's no big deal

Share with him a time when something similar occurred to you, and you felt just as furious as he felt, but then you noticed that the other driver was en route to the hospital emergency department.

Join him in ptting down the other driver, but exaggerate your reaction

Correct! Wrong!

Explanation:
When trying to calm down a friend who is angry or upset, it is important to acknowledge their feelings and provide support.

You work as a manager for a company that seeks to promote racial and ethnic diversity. You overhear someone making a joke that is racist. How do you behave?

Call the person into your office for a reprimand

Ignore it - it's only a joke

Encourage the joke-teller to enroll in a diversity education course.

Declare that such remarks are improper and will not be permitted in your workplace immediately.

Correct! Wrong!

Explanation:
It is crucial for managers in organizations that value diversity to address any behavior that jeopardizes this objective.

Your quarrel with your boyfriend/girlfriend has become a yelling match. Both of you make unintentional personal assaults in the heat of the moment. What action should you take?

Stop the argument - stay silent, no matter what your partner says

Take a 20-minute break and then continue the discussion

Take time to gather your thoughts before stating your position as plainly as you can.

Say that you're sorry and ask your partner to apologize too

Correct! Wrong!

Consider a scenario in which you had hoped to receive an A in one of your classes but have recently learned that you only received a C-. How do you behave?

Resolve to do better in the future.

Sketch out a specific plan for ways to improve your grade and resolve to follow through on your plans.

Tell yourself that your performance in that particular course doesn't matter much, and focus on your performance in other classes where your grades are higher.

Go to the professor and try to talk her into giving you a better grade.

Correct! Wrong!

Explanation:
It can be discouraging if your midterm mark is worse than you anticipated, but you can still do things to advance in the course.

You're in an airplane that suddenly experiences severe turbulence and starts to rock back and forth. How do you behave?

Be on the lookout for flight attendants and study the emergency instructions card to prepare for an emergency.

Pay little attention to the turbulence while reading your book, reading a magazine, or watching a movie.

I’m not sure; I’ve never noticed.

A little of both above.

Correct! Wrong!

Explanation:
If you experience extreme turbulence on an airplane, it is recommended to follow the instructions of the flight attendants and fasten your seatbelt securely. It's important to remain calm and avoid panicking, as this can make the situation worse. You can also close your eyes, take deep breaths, and distract yourself with a book or movie to help alleviate any anxiety. However, it's important to stay aware of any changes in the situation and be ready to take action if necessary. Therefore, the best option would be to be a little of both - pay attention to the flight attendants and the emergency instructions card while also trying to stay calm and distract yourself.

Four-year-olds you've brought to the park begin to weep because the others won't play with them. How do you behave?

Talk to her and help her to figure out ways in which to get the other kids to play with her.

Stay out of it; let the kids deal with it on their own.

Try to distract the crying girl by showing her some other things she could play with.

Tell her in a kind voice not to cry.

Correct! Wrong!

Explanation:
If a 4-year-old child is crying because the others won't play with her, it is important to address the situation and help the child feel included.

As an insurance salesperson, imagine calling potential customers. You've received 15 hang-up calls in a row, and you're starting to lose hope. How about you?

Reassess what you are doing that may be undermining your ability to make sale

Call it a day and hope you have better luck tomorrow

Consider another line of work

Try something new on the next call, and keep plugging away

Correct! Wrong!

Explanation:
Although rejection from potential customers can be discouraging for an insurance salesperson, it's critical to maintain persistence and optimism.

FREE Emotional Intelligence (Personality and Self) Questions and Answers

You are attempting to calm down a friend who has become enraged at another motorist for cutting in front of him too closely in another automobile. How do you behave?

You work as a manager for a company that seeks to promote racial and ethnic diversity. You overhear someone making a joke that is racist. How do you behave?

Your quarrel with your boyfriend/girlfriend has become a yelling match. Both of you make unintentional personal assaults in the heat of the moment. What action should you take?

Consider a scenario in which you had hoped to receive an A in one of your classes but have recently learned that you only received a C-. How do you behave?

You're in an airplane that suddenly experiences severe turbulence and starts to rock back and forth. How do you behave?

Four-year-olds you've brought to the park begin to weep because the others won't play with them. How do you behave?

As an insurance salesperson, imagine calling potential customers. You've received 15 hang-up calls in a row, and you're starting to lose hope. How about you?

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