Free DELPOE Video-Based Human Relations Questions and Answers

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Scenario:
You are dispatched to a domestic dispute at a residence. Upon arrival, you find a couple arguing loudly inside their home. The situation appears tense but not physically violent.

How do you handle the situation?

Correct! Wrong!

Knocking on the door and calmly asking to speak with both parties outside helps de-escalate the situation and allows you to assess the situation more safely.

Scenario:
You receive a report of a shoplifting incident at a local store. When you arrive, the store manager points out the suspect, who is a young teenager looking frightened and remorseful.

What is your best course of action?

Correct! Wrong!

Speaking with the teenager helps understand the situation and allows for a more informed decision while educating them about the consequences.

Scenario:
Your respond to a call about a disturbance at a local park. Upon arrival, you see a group of teenagers arguing loudly. One teenager seems particularly agitated and is shouting at the others.

What is your best course of action?

Correct! Wrong!

Approaching the group calmly helps de-escalate the situation and allows you to understand the problem.

Scenario:
While on patrol , you notice a man sleeping on a bench in a busy downtown area. Passersby seem uncomfortable, and some have expressed concerns about his well being.

What is your best response?

Correct! Wrong!

Waking the man up and asking if he needs assistance is a compassionate approach that addresses the concerns of the passersby.

Scenario:
During a busy public event, you notice a woman who appears to be lost and disoriented. She is looking around frantically and seems on the verge of panic.
How do you approach the situation?

Correct! Wrong!

Approaching the woman calmly and offering assistance helps address her immediate needs and ensures her safety.