When a customer asks you to assist her in selecting a business suit for a job interview, you offer to show her options, but she chooses one that you honestly believe is inappropriate in terms of model, color, and material. How do you handle the circumstance:
Correct!Wrong!
The store is full with customers, you're holding an end-of-season discount, and there aren't enough coworkers to help. When a customer asks you where to find clothing for a six-year-old girl, you are working on the floor in the men's section. The best answer you can give right away is:
Correct!Wrong!
What will be your first response when a customer enters your store and later reveals that he is a mystery shopper who is there to evaluate your performance?
Correct!Wrong!
After reviewing the visit comments, you come to the conclusion that the details are incorrect because you received a very poor SHOPPIE score during the end-of-season sale. In such circumstances, you:
Correct!Wrong!
A lady comes up to the register and asks for a cash return for a dress she purchased 12 days prior. She has the ticket, and the clothes' tag is still attached. She becomes irate and begins to question your brand's policy when you respectfully explain that you can't do it in accordance with the policy. How to control the circumstance:
Correct!Wrong!
When one of your frequent clients complains that they aren't getting your promotional SMSs, you instantly get into the system and discover that you have the wrong mobile number input. What kind of service recovery is ideal for this customer?
Correct!Wrong!
You greet a customer as she comes up to the register and begin scanning the merchandise. While scanning, you notice that one of the goods' prices does not match the price displayed by the system. In this case, you should:
