FREE CRCR Patient Access and Front-End Processes Questions and Answers

0%

Which of the following is a primary goal of the patient access function?

Please select 3 correct answers

Correct! Wrong!

Patient access aims to ensure smooth scheduling (A), verify insurance to prevent claim denials (B), and collect upfront payments for better cash flow (D). Post-discharge follow-up (C) is typically handled by case management or patient outreach teams.

Why is verifying insurance eligibility during patient access important?

Please select 2 correct answers

Correct! Wrong!

Verifying insurance eligibility helps reduce claim denials (A) and ensures compliance with payer rules (C). While it may indirectly improve patient satisfaction (B), it does not guarantee reimbursement (D) because other factors, such as coding accuracy, also influence payment.

Which activities are typically part of the pre-registration process?

Please select 3 correct answers

Correct! Wrong!

Pre-registration includes collecting necessary information (A), securing prior authorization for applicable services (B), and informing patients about their financial responsibilities (D). Reviewing clinical history (C) is typically done by clinical staff, not patient access.

What information is critical to collect during patient registration?

Please select 3 correct answers

Correct! Wrong!

Accurate demographic (A), insurance (B), and emergency contact information (D) are vital for registration. Collecting Social Security numbers (C) may be necessary for some cases (e.g., Medicare), but it is not universally required.

How can patient access staff improve price transparency for patients?

Please select 3 correct answers

Correct! Wrong!

Improving price transparency involves providing clear cost estimates (A), explaining insurance coverage (B), and educating patients on payment options (D). Sending final bills before services (C) is not realistic or helpful in maintaining transparency.