FREE Conflict Management Strategies Questions and Answers

Question 1

Ignoring the issue and failing to take any steps to resolve it

Accepted Answer

Avoiding

Answer

The 'avoiding' conflict management style is characterized by ignoring the conflict, postponing it, or withdrawing from the situation. This approach means that the individual does not address their own concerns or the concerns of the other party, effectively failing to take any steps towards resolution.

Question 2

Allowing the other person to resolve their issues while ignoring your own

Accepted Answer

Accommodating

Answer

The 'accommodating' conflict management style involves prioritizing the other person's needs and concerns over your own. This means you yield to their demands or wishes, often at the expense of your own interests, allowing them to resolve their issues while you ignore or suppress your own.

Question 3

Making decisions based on formal authority or other sources of power without taking into account the needs of the party with whom you are at odds

Accepted Answer

Forcing

Answer

The 'forcing' or 'competing' conflict management style involves using one's power or authority to impose a solution on the other party. This approach prioritizes one's own concerns and objectives, often disregarding the needs and perspectives of the other person, leading to a win-lose outcome.

Question 4

Attempting to end a dispute by finding a solution that is only partially acceptable to both parties but not entirely acceptable to either

Accepted Answer

Compromising

Answer

Compromising is a conflict management style where each party makes concessions to reach a middle-ground solution. The outcome is one where both parties gain something and give up something, resulting in a resolution that is partially satisfactory but not fully ideal for anyone involved.

Question 5

Cooperating with the other party to comprehend their worries, as well as communicating your own worries in an effort to come to a mutually beneficial and ideal solution (win-win)

Accepted Answer

Collaborating

Answer

The 'collaborating' conflict management style, also known as problem-solving, is characterized by a high concern for both one's own goals and the goals of the other party. It involves open communication, active listening, and working together to find a creative, mutually beneficial solution that fully satisfies both parties' underlying interests, leading to a win-win outcome.

Conflict Management Practice Test

Conflict Management Practice Test

FREE Conflict Management Strategies Questions and Answers