FREE CGEIT Framework and Strategic Management Questions and Answers

Question 1

An IT investment review board wants to ensure that IT will be able to support business initiatives. Each initiative is comprised of several interrelated IT projects.

Which of the following would help ensure that the initiatives meet their goals?

Accepted Answer

Establishment of portfolio management

Answer

Explanation:
Portfolio management involves managing a collection of projects and initiatives as a portfolio to achieve strategic objectives. It helps ensure that each initiative aligns with business goals and objectives by providing oversight, prioritization, and resource allocation across interrelated IT projects. This approach enables the IT investment review board to effectively support business initiatives by coordinating efforts, managing risks, and optimizing resource utilization across the portfolio of initiatives.

Question 2

An enterprise has decided to use third-party software for a business process which is hosted and supported by the same third party. The BEST way to provide quality of service oversight would be to establish a process:

Accepted Answer

to qualify service providers.

Answer

Explanation:
Qualifying service providers involves establishing criteria for selecting third-party vendors based on their capabilities, reputation, and ability to meet the enterprise's service requirements. By thoroughly vetting and qualifying service providers before engaging with them, the enterprise can ensure that they are capable of delivering high-quality services and support. This process helps mitigate risks associated with relying on third-party software and ensures that the enterprise selects a provider who can uphold the desired level of service quality.

Question 3

In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth, IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:

Accepted Answer

document processes and procedures.

Answer

Explanation:
Documenting processes and procedures is crucial because it ensures that knowledge is captured and transferred effectively within the IT department. This documentation helps new hires understand their roles, responsibilities, and how tasks should be performed, thereby reducing the learning curve and minimizing the disruption caused by turnover.

Question 4

A business has outsourced IT operations to several third-party providers, but service level agreements (SLAs) are not clearly defined in all cases. Which of the following is the GREATEST risk to the business?

Accepted Answer

Quality of services is not enforceable.

Answer

Explanation:
Without clearly defined SLAs, the business lacks a formal agreement specifying the expected level of service quality, performance metrics, and remedies for failure to meet these standards. This ambiguity can lead to inconsistent service delivery, disputes over service quality, and difficulties in holding the third-party providers accountable.

Question 5

A large enterprise has been experiencing a high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following should be done FIRST to address this problem?

Accepted Answer

Conduct a survey of current IT staff.

Answer

Explanation:
Conducting a survey of current IT staff will help gather insights into the reasons for turnover, understand their concerns, and identify areas where improvements are needed. This step is crucial for diagnosing the root causes of the turnover problem and informing subsequent actions effectively.

CGEIT - Certified in the Governance of Enterprise IT Practice Test

CGEIT - Certified in the Governance of Enterprise IT Practice Test

FREE CGEIT Framework and Strategic Management Questions and Answers