This response acknowledges the patient’s feelings and offers support by providing information, demonstrating empathy and professionalism.
Waiting to clarify ensures respectful communication with your colleague and ensures the patient understands.
This response seeks to understand the patient’s concerns, which is essential for patient-centered care.
Speaking calmly helps de-escalate the situation and shows professionalism while addressing the concern.
This response acknowledges the patient’s frustration while maintaining professionalism and providing reassurance.
Offering to assist when you are available shows teamwork and respect for your colleague’s needs.
This response acknowledges the patient’s fear and offers reassurance while maintaining professionalism.
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Addressing the issue directly and respectfully reinforces professional ethics regarding patient confidentiality.
Using non-verbal communication aids demonstrates sensitivity and effort to understand the patient.
Acknowledging the patient’s gratitude with a polite response shows professionalism and kindness.
Redirecting the patient to the physician ensures they receive accurate information from the appropriate source.
This response shows empathy and reassures the patient, maintaining a professional and caring attitude.
