FREE Capital One Situational Judgement Test Questions and Answers

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When you got to work this morning, you found that everyone else in your office had gotten new office chairs, but not you. How will you proceed? Please select one of the options below, ranking them from most to least effective:

Please select 2 correct answers

Correct!
Wrong!

Explanation
Most effective: option C and lease effective is option D.

You prefer to plan each stage for completing complex work projects thoroughly in advance.

Please select 2 correct answers

Correct!
Wrong!

Explanation
Good time management skills are a desirable professional quality for most job positions. The first and last showcase that you have them and are hence the most beneficial to select.

You are a managing supervisor. Based on specific criteria, you wish to characterize the performance of your employees. What would you believe to be the greatest and worst criterion to use for the task?

Please select 2 correct answers

Correct!
Wrong!

Explanation
Options B and D seem to be sound criteria to determine the performance of your employees. Options A and C do not seem to be relevant to whether your subordinates are productive or not. Therefore, it is beneficial to rank options B and D as best and options A and C as worst.

You and your coworker Mark met with your sales manager for a briefing on Monday. By the end of the week, he assigned the responsibility of cold contacting the list of sales prospects to each of you. Mark and you made the decision to divide the list among yourselves. You arrive on Friday to learn the following: You took good care of your fair part of the sales prospects list. On the other hand, Mark hasn’t even begun tackling his portion of the list. Mark is requesting that you resolve this matter secretly from the sales manager.
Which of the following examples do you think best represents how to approach this situation?

Correct!
Wrong!

Explanation
Adherence to subordination principles is a sign of a strong work ethic. In this regard, response last choices may be considered as the most beneficial to select. It showcases that you possess the required work ethic and hence have the desired aptitude for the job position.

You work as a customer service agent. A consumer phones your business to voice his dissatisfaction with the product he purchased.
Which of the following actions do you believe would be the most beneficial in this circumstance?

Correct!
Wrong!

Explanation
Possessing active listening skills is a highly sought-after professional quality in customer service. For this reason, a response to the first one would be the most beneficial to select as your answer. It demonstrates that you would rather approach a conflict situation by making an effort to actively listen.

A team member who is younger than you will be working on the project that was given to you. They are responsible for doing the study, and you are in charge of gathering all the information to provide to a client. (astrajewellery.com) Since the team’s junior member appears to have made multiple research mistakes, the presentation is erroneous. You have a customer presentation this afternoon in addition to other obligations for the day.
What will you do to address the situation? Please indicate which of the following you are most likely to do and least likely to do:

Please select 2 correct answers

Correct!
Wrong!

Explanation
Most likely: Collaborate with the younger member of staff to iron out the errors.
least likely: Present the erroneous information regardless in the hopes that the consumer would not notice.

You’ve been given a six-month internship at the law firm where you’d like to work after graduation. You want to boost your chances of landing a job by taking advantage of your internship at this company.

Which of the following behaviors do you think you’ll engage in the most or the least?

Please select 2 correct answers

Correct!
Wrong!

Explanation
Response options B and C showcase that you have a strong work ethic while response options A and D do not. Possessing a strong work ethic is a valued professional quality. It is hence most beneficial to rank options B and C as the ones you are most likely to do. And rank options A and D as the ones you are least likely to do.

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