FREE CAP (Organizational Communication) Questions and Answers

Question 1

Cooperative and a little bit forceful. answering neither's questions. For instance, delaying, removing oneself from a situation discreetly, and leaving a dangerous one.

Accepted Answer

Avoiding (Thomas/Kilmann)

Answer

The description of being 'cooperative and a little bit forceful,' 'answering neither's questions,' and examples like 'delaying, removing oneself from a situation discreetly, and leaving a dangerous one' perfectly characterize the Avoiding style in the Thomas-Kilmann Conflict Mode Instrument. This style involves sidestepping or withdrawing from a conflict rather than directly addressing it.

Question 2

Humans have two sets of needs - as an animal, to avoid pain and as a human, to grow psychologically.

Accepted Answer

Frederick Herzberg's Hygiene Theory

Answer

Frederick Herzberg's Two-Factor Theory, also known as the Motivation-Hygiene Theory, posits that job satisfaction and dissatisfaction stem from different sets of factors. Hygiene factors address the 'animal' need to avoid pain (e.g., salary, working conditions), while motivators address the 'human' need for psychological growth (e.g., achievement, recognition). This theory directly aligns with the described dual sets of human needs.

Question 3

How a message is transmitted. voicemail, text messages, emails, and in-person interactions.

Accepted Answer

Communication channels

Answer

Communication channels refer to the various mediums or pathways through which a message is transmitted from a sender to a receiver. The examples provided—voicemail, text messages, emails, and in-person interactions—are all distinct methods or channels used to convey information. These channels dictate how a message is delivered and experienced by the recipient.

Question 4

Self-managed or self-directed teams.

Accepted Answer

Teams with no direct supervision

Answer

Self-managed or self-directed teams are groups of employees who are empowered to take collective responsibility for a complete work process or segment. This autonomy means they operate with minimal or no direct supervision, making decisions about how tasks are performed and managing their own work schedules and processes. They are essentially 'Teams with no direct supervision'.

Question 5

Real-time presentation with audiences across the country. Uses audio and PowerPoint presentations, and you can talk to your audience and answer their questions.

Accepted Answer

Webinar

Answer

A webinar is an online seminar or presentation conducted over the internet, allowing participants from diverse geographical locations to attend remotely. It typically incorporates audio, visual aids like PowerPoint presentations, and interactive features such as live Q&A sessions, enabling real-time engagement with an audience across the country, precisely matching the description.

CAP - Certified Administrative Professional Practice Test

CAP - Certified Administrative Professional Practice Test

FREE CAP (Organizational Communication) Questions and Answers