FREE ACSP Apple Device Support Questions and Answers

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How do you view log messages in Console?

Correct! Wrong!

Explanation:
Use this method to view log messages in Console.
Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.

Apple scans software for known malware and, if none is found, issues a ticket.

Which Apple service provides the ticket?

Correct! Wrong!

Explanation:
Notarization is the scanning service that issues the ticket when no malware is found.
Continue to study resources related to the following learning objective: Recognize how Notarization protects a Mac from non–App Store malware.

You want to update your iPhone to the latest version of iOS, but you don’t see an update option.

What is the reason why the latest version of iOS wouldn’t appear in Settings > Software Update?

Correct! Wrong!

Explanation:
iOS version updates aren’t offered on iPhone devices that are no longer compatible with that version.
Continue to study resources related to the following learning objective: Troubleshoot operating system installations, updates, or upgrades on iPhone, iPad, or Mac.

Which two technologies must you turn on to use Continuity features on your Apple devices?

Correct! Wrong!

Explanation:
Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices.
Continue to study resources related to the following learning objective: Describe iCloud and Continuity.

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

Correct! Wrong!

Explanation:
You can view the Managed Client and Profiles system reports to verify that a Mac is enrolled by an MDM solution.
Continue to study resources related to the following learning objective: Locate a configuration profile on a managed Mac in System Information.

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

Correct! Wrong!

Explanation:
The user can’t configure Location Services if an MDM solution configured Setup Assistant to skip the option.
Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.

What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

Correct! Wrong!

Explanation:
If iPhone disconnects from a Wi-Fi network during an iCloud backup, the backup pauses until the device connects to Wi-Fi again. A backup continues using the cellar network if the Back Up Over Cellular setting is turned on in Settings > Apple ID > iCloud > iCloud Backup.
Continue to study resources related to the following learning objective: Create an iCloud backup for a managed iPhone or iPad.

Brian receives an alert from his Mac. It says the Mac disk is almost full. In the alert, he clicks Manage and several recommendations to resolve the issue appear. Brian selects the Optimize Storage option.

What does Optimize Storage do to help manage Brian’s Mac storage?

Correct! Wrong!

Explanation:
To save disk space, the Optimize Storage option automatically removes already watched Apple TV movies and TV shows and keeps only recent email attachments on a Mac when storage space is needed.
Continue to study resources related to the following learning objective: Manage data storage on Mac computers.

How do you view log messages — as they appear — in Console?

Correct! Wrong!

Explanation:
Use this method to view log messages in Console.
Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.

Which user account type can make system-wide changes on a Mac?

Correct! Wrong!

Explanation:
Only an Administrator account user can make system-wide changes on a Mac.
Continue to study resources related to the following learning objective: Describe the difference between a user account and an administrator account on a Mac.

The BetterBag MDM administrator configures Setup Assistant to skip Accessibility on a managed Mac.

What happens when Accessibility is skipped during Setup Assistant?

Correct! Wrong!

Explanation:
For the Accessibility pane to be hidden, a Mac must be enrolled in an MDM solution; assigned an MDM server linked to Apple Business Manager, Apple Business Essentials, or Apple School Manager; and connected to the internet using Ethernet.
Continue to study resources related to the following learning objective: Set up VoiceOver, Zoom, and Switch Control accessibility features on iPhone, iPad, and Mac.

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