Free ACSP Apple Device Support Questions and Answers 1

Question 1

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

Accepted Answer

Managed Client and Profiles

Answer

Explanation:
You can view the Managed Client and Profiles system reports to verify that a Mac is enrolled by an MDM solution.
Continue to study resources related to the following learning objective: Locate a configuration profile on a managed Mac in System Information.

Question 2

Which two technologies must you turn on to use Continuity features on your Apple devices?

Accepted Answer

Bluetooth and Wi-Fi

Answer

Explanation:
Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices.
Continue to study resources related to the following learning objective: Describe iCloud and Continuity.

Question 3

How do you view log messages — as they appear — in Console?

Accepted Answer

In the sidebar select the device whose log messages you want to view, then click “Start streaming.”

Answer

Explanation:
Use this method to view log messages in Console.
Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.

Question 4

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

Accepted Answer

The user can’t configure Location Services.

Answer

Explanation:
The user can’t configure Location Services if an MDM solution configured Setup Assistant to skip the option.
Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.

Question 5

You want to update your iPhone to the latest version of iOS, but you don’t see an update option.

What is the reason why the latest version of iOS wouldn’t appear in Settings > Software Update?

Accepted Answer

Your iPhone doesn’t support the latest release.

Answer

Explanation:
iOS version updates aren’t offered on iPhone devices that are no longer compatible with that version.
Continue to study resources related to the following learning objective: Troubleshoot operating system installations, updates, or upgrades on iPhone, iPad, or Mac.

ACSP - Apple Certified Support Professional Practice Test

ACSP - Apple Certified Support Professional Practice Test

Free ACSP Apple Device Support Questions and Answers 1