The Certified Change Agent (CCA) from Capillary Learning is open to people new to change work and to experienced practitioners, with no formal prerequisites. This page sets out the format, fee and renewal, then gives you free practice sets by topic, worked questions and a study plan to use alongside the official workshop.
The CCA takes about 60 minutes and costs 1975 CAD[1] (Capillary Learning, verified Oct 25, 2026).
Numbers in brackets link to the official sources listed under Sources & last verified. Dates that have passed are removed automatically.
| Item | Detail | Source · Verified |
|---|---|---|
| Time limit | 60-minute multiple-choice exam[1] | Capillary Learning · Oct 25, 2026 |
| Exam fee | C$1,975 + taxes (early bird C$1,650 + taxes)[1] | Capillary Learning · Oct 25, 2026 |
| Renewal | Renew every 3 years[1] | Capillary Learning · Oct 25, 2026 |
| Delivery | In person, 3-day workshop (Toronto / Mississauga)[1] | Capillary Learning · Oct 25, 2026 |
| Eligibility | No formal prerequisites; open to newcomers and practitioners[1] | Capillary Learning · Oct 25, 2026 |
| Testing window (Toronto) | Dec 2–4, 2026 (Toronto)[1] | Capillary Learning · Oct 25, 2026 |
According to Capillary Learning, “Whether you are new to the change world or an experiences practitioner”[1]
The CCA is a credential for people who help organizations move through change. Capillary Learning runs it as an in-person, 3-day workshop in Toronto or Mississauga. The listed delivery address is 192 Spadina Avenue, Toronto, and the date currently shown for Toronto is Dec 2–4, 2026.
The exam is a 60-minute multiple-choice test. There are no formal prerequisites. Capillary Learning says the course suits both newcomers to the change field and experienced practitioners.
The listed fee is C$1,975 plus taxes. An early bird price of C$1,650 plus taxes is also shown. The credential is renewed every 3 years.
We have not verified a few things, so do not rely on this page for them: the number of exam questions, the passing score, retake rules, and an official list of content areas. Check the Capillary Learning CCA page for the latest dates, locations, fees and policies before you register, since these can change.
Our practice sets are written by us with AI tools. They are not real exam questions, and they do not replace the workshop. Use them to check your recall and to find topics that need more attention.
Prepare for the CCA - Certified Change Agent exam with our free practice test modules. Each quiz covers key topics to help you pass on your first try.
These are practice questions written for this site, not questions from the real exam. Each explanation shows why the right answer is right and why the others are wrong.
Question: In the CCA framework, 'contracting' at the start of an engagement primarily serves which professional development purpose for the change agent?
Answer: B. Clarifying mutual expectations, scope, and success criteria to guide professional conduct
Explanation:
The correct answer is that contracting clarifies mutual expectations, scope and success criteria so that professional conduct has a clear reference point. When both sides agree early on what the work is and how it will be judged, the change agent can act with integrity and push back when requests drift.
Legal protection is wrong because contracting is about shared understanding, not shielding the practitioner. Locking the client into a fixed set of deliverables is wrong because change work needs room to adjust as the situation becomes clearer. Demonstrating methodological expertise is wrong because contracting is a two-way agreement, not a sales display.
Rule to remember: contracting sets boundaries and expectations for both parties. It is not a defensive document and not a showcase.
Question: When expanding competency as a change agent, which approach best develops adaptive capacity?
Answer: B. Seeking cross-industry and cross-functional change experiences
Explanation:
The correct answer is seeking cross-industry and cross-functional change experiences. Adaptive capacity is the ability to read a new setting and adjust your approach, and that grows when you meet unfamiliar contexts and see what carries over and what does not.
Specializing only in a single methodology is wrong because it narrows your toolkit and tempts you to force every situation into the same method. Focusing only on technical project management skills is wrong because it leaves out the people, communication and culture sides of change. Avoiding engagements outside your comfort zone is wrong because comfort limits exposure, and exposure is what builds flexibility.
Rule to remember: breadth of experience builds adaptability, while staying in a narrow lane builds habit.
Question: What is 'psychological safety' in the context of change adoption?
Answer: B. An environment where employees feel safe to voice concerns, ask questions, and make mistakes without fear of punishment
Explanation:
The correct answer is an environment where employees feel safe to voice concerns, ask questions and make mistakes without fear of punishment. In change adoption this matters because people who cannot speak openly hide problems and quietly resist, while people who can speak up surface issues early and try new behaviors sooner.
A physical safety audit during renovations is wrong because the term is about interpersonal climate, not the workplace premises. A legal framework protecting employees from termination is wrong because psychological safety is a team norm, not a legal protection. A mental health program in the benefits package is wrong because it describes a support service, not the day-to-day conditions for open dialogue.
Rule to remember: psychological safety is about whether people can speak and experiment without being punished.
Start with the official material. Read the Capillary Learning CCA page, note what the workshop covers, and attend the workshop itself. Then use our practice sets to test what you took in rather than to learn it from scratch.
Take a mixed run on the main practice test to see where you stand. Then work through the topic sets that match your weaker areas. Good places to begin are Change Models and Frameworks, Stakeholder Engagement and Communication and Resistance Management and Employee Adoption. After that, try Change Readiness and Risk Assessment and Measuring and Sustaining Change.
For every question you miss, write down why the right answer is right and why your choice was wrong. Look for the general rule behind it, as in the worked questions above. Repeat any set where the same kind of mistake keeps appearing.
The CCA includes a 60-minute multiple-choice exam. It is part of an in-person, 3-day workshop run by Capillary Learning in Toronto or Mississauga. We have not verified the number of questions or the passing score, so check the official Capillary Learning page for current details.
There are no formal prerequisites. Capillary Learning says the course is open to people who are new to the change world as well as experienced practitioners. You can register without a prior credential or a set number of years in the field.
The listed fee is C$1,975 plus taxes. An early bird price of C$1,650 plus taxes is also shown. Prices and discount periods can change, so confirm the current amount on the official Capillary Learning page before you register.
The CCA is renewed every 3 years. Capillary Learning sets the renewal requirements, and we have not verified what they involve. Check the official page or contact them directly for the current process and any renewal fee.
The date currently listed for Toronto is Dec 2–4, 2026. Delivery is at 192 Spadina Avenue in Toronto, and Mississauga is also named as a location. Dates and venues can change, so confirm them on the official Capillary Learning page.
No. The questions are written by us with AI tools and are not real exam questions. They help you practise the topics and spot weak areas, but they do not predict what will appear on the exam, and they do not replace the workshop.
How we verify: editorial & fact-checking policy. Report an error: contact us.