CNA Resident's Rights 1 5 — Questions and Answers
Question 1: A resident wants to make a private phone call. The CNA should:
- Stay nearby in case the resident needs assistance with the call
- Ensure the resident has access to a phone in a private area (Correct answer)
- Listen in to monitor for safety concerns
- Inform the charge nurse before allowing the call
Correct answer: Ensure the resident has access to a phone in a private area
Residents have the right to make telephone calls in private, and the CNA should facilitate access without monitoring the conversation.
Question 2: A resident refuses to participate in the facility's group activity. The CNA should:
- Explain that activities are mandatory for health and require participation
- Respect the refusal and document it, then offer alternative activities (Correct answer)
- Notify the family so they can encourage participation
- Report the refusal to the charge nurse as non-compliance
Correct answer: Respect the refusal and document it, then offer alternative activities
Residents have the right to choose whether to participate in activities; the CNA should respect refusals and offer alternatives.
Question 3: A resident requests to attend religious services outside the facility. The CNA should:
- Explain that religious activities are limited to in-facility services only
- Support the request and involve the care team to make arrangements (Correct answer)
- Allow it only if the resident's family accompanies them
- Postpone the request until the next care plan meeting
Correct answer: Support the request and involve the care team to make arrangements
Residents have the right to practice their religion and attend services outside the facility when it is feasible and safe.
Question 4: A resident with an advance directive indicating 'do not resuscitate' (DNR) stops breathing. The CNA should:
- Begin CPR immediately regardless of the directive
- Follow the DNR order, call for help, and provide comfort measures (Correct answer)
- Contact the family to confirm before taking any action
- Ask a fellow CNA to verify the DNR status before responding
Correct answer: Follow the DNR order, call for help, and provide comfort measures
A valid DNR order must be honored; the CNA should call for help and provide comfort care while respecting the resident's documented wishes.
Question 5: A resident insists on wearing their own clothes rather than a facility gown. The CNA should:
- Insist on the gown for infection control purposes
- Honor the resident's preference and help them dress in their own clothes (Correct answer)
- Allow personal clothes only on weekends and during visits
- Document the refusal as non-compliance with care
Correct answer: Honor the resident's preference and help them dress in their own clothes
Residents have the right to wear their own clothing and make personal choices about their appearance, which supports dignity and autonomy.
Question 6: Two residents in the same room have developed a close personal relationship. The CNA notices signs of mutual consensual intimacy. The CNA should:
- Immediately separate the residents and notify the charge nurse
- Respect their privacy and ensure they have access to private time (Correct answer)
- Report the situation to the residents' families without delay
- Document the behavior as a safety concern in the medical record
Correct answer: Respect their privacy and ensure they have access to private time
Residents have the right to consensual intimate relationships, and CNAs should protect their privacy and dignity rather than interfering.
Question 7: A resident tells a CNA, 'I don't want anyone telling my son about my health condition.' The CNA should:
- Inform the son anyway since family involvement is always required
- Respect the resident's right to confidentiality and inform the nurse of the request (Correct answer)
- Tell the resident that family must be kept informed per facility policy
- Document it but continue sharing information with the son as normal
Correct answer: Respect the resident's right to confidentiality and inform the nurse of the request
Residents have the right to control who receives their health information, and the CNA must respect this and inform nursing staff to update the care plan accordingly.
CNA Resident's Rights 1 5
A resident wants to make a private phone call.
The CNA should: