CNA Resident Rights and Communication

Question 1

Which federal legislation established specific rights for nursing home residents?

Accepted Answer

OBRA (Omnibus Budget Reconciliation Act) of 1987

Answer

HIPAA (Health Insurance Portability and Accountability Act)

Answer

ADA (Americans with Disabilities Act)

Answer

Medicare Modernization Act

Question 2

A resident's family member asks a CNA for details about the resident's medical condition. How should the CNA respond?

Accepted Answer

Verify consent and refer questions about medical details to the nurse or according to the resident's authorization

Answer

Share all information freely since family are legally entitled to know

Answer

Refuse to communicate with family members under any circumstances

Answer

Tell the family to ask the doctor directly without verifying consent

Question 3

A resident tells a CNA that they do not want a specific treatment. What should the CNA do?

Accepted Answer

Respect the refusal, avoid performing the care, and report to the nurse immediately

Answer

Perform the treatment anyway because it is ordered by the physician

Answer

Tell the resident they have no choice since it is on the care plan

Answer

Wait to see if the resident changes their mind before reporting

Question 4

What does the right to privacy mean for a nursing home resident?

Accepted Answer

Residents have the right to private communications, closed doors during care, and control over their personal information

Answer

Residents have the right to refuse all care

Answer

Residents cannot have visitors without staff supervision

Answer

Privacy only applies to financial information

Question 5

Which communication technique is most effective when speaking with a hearing-impaired resident?

Accepted Answer

Face the resident, speak clearly at a normal pitch, and check for comprehension

Answer

Shout loudly so they can hear across the room

Answer

Write all communications instead of speaking

Answer

Speak very rapidly to keep the resident engaged

Question 6

A resident expresses concern that a staff member has been taking their belongings. What should the CNA do?

Accepted Answer

Take the concern seriously, listen empathetically, and report it to the supervisor immediately

Answer

Tell the resident they are probably mistaken

Answer

Ignore it since the CNA did not personally witness the incident

Answer

Ask other residents whether they saw anything before reporting