MS-740, Troubleshooting Microsoft Teams, was taken by support engineers and administrators who diagnose Teams problems. Microsoft retired the exam on July 31, 2023, so this page is now a way to practise troubleshooting skills rather than book a sitting. You will find free practice sets, three worked questions, a study plan and answers to common questions.
Numbers in brackets link to the official sources listed under Sources & last verified. Dates that have passed are removed automatically.
| Item | Detail | Source · Verified |
|---|---|---|
| Passing score | 700 (scaled score, historical)[1] | Microsoft · Nov 7, 2026 |
| Retake policy | 24-hour initial wait, 14-day subsequent wait (max 5 attempts/year)[2] | Microsoft · Nov 7, 2026 |
| Validity | 1 year (historical)[1] | Microsoft · Nov 7, 2026 |
| Renewal | Retired – renewal no longer offered[3] | Microsoft · Nov 7, 2026 |
| Delivery | Test center or online proctored (OnVUE)[4] | home.pearsonvue.com · Nov 7, 2026 |
| Eligibility | Retired – exam no longer available[5] | Microsoft · Nov 7, 2026 |
| Score release | Within minutes of exam completion[6] | Microsoft · Nov 7, 2026 |
According to Microsoft, “A score of 700 or greater is required to pass.”[1]
MS-740 tested whether a candidate could troubleshoot Microsoft Teams: sign-in, federation, files, meetings and live events, voice, and teams and channels. Microsoft states that this exam retired on July 31, 2023, so it is no longer available to schedule. The related renewal assessment and certification are also retired. Check the Microsoft Learn exam page for the current status before you plan anything.
When it was offered, the exam could be taken at a test center or online with a proctor through OnVUE, booked through Pearson VUE. The passing score was 700 on a scaled score. Microsoft says results usually arrive within minutes of finishing, with a report that gives your score and feedback on your performance. Certification validity was 1 year, because Microsoft specialty certifications expire annually.
The retake policy, as Microsoft describes it, required a 24-hour wait after an unsuccessful first attempt and then a 14-day wait between later attempts, up to 5 attempts in a year. Policies can change, so treat these as historical details and confirm them on Microsoft Learn.
Because the exam can no longer be sat, the practice sets here are most useful as a troubleshooting drill for Teams support work. Our questions are written by us with AI tools and are not real exam questions.
The content areas below are copied from the official MS-740 content outline published by Microsoft. The right-hand column shows which of our practice sets covers it.
| Official content area | Practice on this site |
|---|---|
| Troubleshoot federation issues[1] | MS-740 Teams Identity and Access Management Practise telling apart external access, guest access and domain trust problems, and decide which setting or identity configuration explains a failed cross-organisation chat or call. |
| Troubleshoot issues signing into Microsoft Teams[1] | MS-740 Teams Identity and Access Management Work out whether a sign-in failure comes from the account, licence, conditional access, or the client, and which diagnostic or log shows it. |
| Troubleshoot issues with files[1] | MS-740 Teams Governance and Compliance Practise how Teams files depend on SharePoint and OneDrive storage, permissions and retention settings, and what to check when a file cannot be opened or shared. |
| Troubleshoot issues with Microsoft Teams meetings and live events[1] | MS-740 Teams Meetings and Live Events Conf... Practise matching meeting and live event policies to symptoms such as missing join options, recording problems and presenter limits, then add audio and video checks. |
| Troubleshoot Microsoft Teams voice issues[1] | MS-740 Teams Calling and PSTN Troubleshooting Practise separating licensing, calling plan, Direct Routing and network causes when calls fail, a Calls tab is missing or audio quality drops. |
| Troubleshoot teams and channels[1] | MS-740 Troubleshooting Microsoft Teams (MS... Practise membership, ownership, policy and creation problems, including why a team or channel is missing, locked or behaving differently for some users. |
Prepare for the MS-740 - Troubleshooting Microsoft Teams exam with our free practice test modules. Each quiz covers key topics to help you pass on your first try.
These are practice questions written for this site, not questions from the real exam. Each explanation shows why the right answer is right and why the others are wrong.
Question: Which diagnostic tool in the Microsoft 365 admin center helps troubleshoot Direct Routing call failures?
Answer: A. Run diagnostics for 'Teams Direct Routing'
Explanation:
Option A is correct. The Teams Direct Routing diagnostic in the Microsoft 365 admin center is built for this symptom: it checks SBC connectivity, certificates and configuration. The Remote Connectivity Analyzer is a general connectivity tester for services such as email, so it does not examine Direct Routing call failures. The Call Quality Dashboard reports on the quality of calls that were made, which helps with poor audio but not with calls that fail to set up. Azure AD sign-in diagnostics cover authentication problems, and a call that fails to route is not an authentication issue.
Rule to remember: match the tool to the symptom. Routing and setup failures need the feature-specific diagnostic, quality complaints need the quality dashboard, and sign-in failures need identity logs.
Question: A user cannot find the Calls tab in the Teams desktop client. The user has a Microsoft 365 E3 license. What is the most likely reason?
Answer: B. The user is not assigned a Teams Phone (calling) add-on license or calling plan
Explanation:
Option B is correct. The Calls tab depends on Teams Phone, meaning a calling licence plus a calling plan or Direct Routing, and a Microsoft 365 E3 licence alone does not include calling. Updating the client (A) will not add a feature the user is not licensed for. The claim that the tab exists only on mobile (C) is false, since calling appears in the desktop client when licensed. An app setup policy (D) can hide or pin apps, but it is a less likely first explanation when the licence is clearly missing.
Rule to remember: when a feature is absent for one user, check licence and assignment before client versions or policies. Policies change what is shown to licensed users, while licences decide what exists at all.
Question: A user's Teams status is showing as 'Unknown' to colleagues despite the user being actively logged in. What is the most likely cause?
Answer: B. Presence publishing is throttled or the presence service is experiencing an outage
Explanation:
Option B is correct. An Unknown status for someone who is actively signed in usually points to the presence service, for example throttled publishing or a service outage, rather than anything the user did. Blocking colleagues (A) would change how that user appears to specific people but is not a typical cause here. Do Not Disturb (C) is a real status that colleagues would see as Do Not Disturb, not Unknown. A licence that lacks presence (D) is not how Teams licensing works, since presence is part of the core service.
Rule to remember: a vague or missing status across several people suggests a service-side cause. Check service health and wait for recovery before changing the user's account or settings.
Start with the official content areas on this page and read the matching Microsoft Learn material for each area, even though the exam itself is retired, because the troubleshooting methods still apply to Teams support work. Then take the general MS-740 question sets cold to see which areas are weakest.
Finish by retaking the sets you found hardest and checking that you can explain each answer without looking at the options. Remember that our questions are written by us and are not real exam questions, so use them to build reasoning, not to memorise answers.
No. Microsoft states that this exam retired on July 31, 2023, so you can no longer schedule it. The related renewal assessment and certification are retired as well. You can still use the practice sets on this page to build Teams troubleshooting skills, and the Microsoft Learn exam page is the place to confirm current status.
Microsoft's study guide says a score of 700 or greater was required to pass, on a scaled score. This is historical information because the exam has retired. A scaled score is not a simple percentage of questions answered correctly, so do not read 700 as a raw count of right answers.
Under Microsoft's retake policy, you waited 24 hours after an unsuccessful first attempt. A 14-day waiting period then applied between all later attempts, up to 5 attempts in a year. These rules describe the period when the exam was available, so confirm any current details on the Microsoft Learn retake policy page.
Microsoft exams are delivered through Pearson VUE, and candidates could choose a test center or an online proctored session through OnVUE. You picked the option that suited you when scheduling. Because MS-740 has retired, this no longer applies to this exam, but it explains how the exam was taken.
No. The questions are written by us with AI tools, and they are not taken from the real exam. Their purpose is to let you practise reasoning through Teams problems such as sign-in, files, meetings, voice and federation. Use the explanations to learn the rule behind each answer rather than to memorise wording.
How we verify: editorial & fact-checking policy. Report an error: contact us.