Free Troubleshooting Microsoft Teams (MS-740) Certification Sample Questions and Answers — Questions and Answers
Question 1: Microsoft 365 E5 licenses are held by a business. The business makes use of Microsoft-provided phone numbers. Calls cannot be sent to external numbers by an auto attendant. What ought you to do?
- Configure external sharing settings from Azure Active Directory.
- Assign a phone system license to the associated resource account. (Correct answer)
- Assign a new auto-attendant number.
- Purchase and assign an international calling plan to the associated resource account.
Correct answer: Assign a phone system license to the associated resource account.
An auto attendant requires a Phone System license assigned to its associated resource account to be able to make or forward calls to external Public Switched Telephone Network (PSTN) numbers. Even if the organization has Microsoft 365 E5 licenses, which include Phone System for users, the resource account itself needs this specific license to enable external calling capabilities for the auto attendant.
Question 2: You are the owner of a group with three standard channels. The group has been eliminated. You must find the files from each of the three channels. In which location should you visit to find the files?
- The SharePoint site document library.
- The SharePoint site’s second stage recycle bin.
- The SharePoint site’s first stage recycle bin.
- The tenant’s SharePoint home page recycle bin. (Correct answer)
Correct answer: The tenant’s SharePoint home page recycle bin.
When a Microsoft 365 group (which underlies a Team) is deleted, its associated SharePoint site, where all channel files are stored, is also deleted. These deleted SharePoint sites and their contents are moved to the SharePoint tenant's recycle bin, also known as the site collection recycle bin or the tenant's SharePoint home page recycle bin. From there, the site and its files can be restored.
Question 3: A company subscribes to Microsoft 365. All users have Windows 10 devices with Microsoft Teams installed on them. A user reports the following issues:<br>
- While screen sharing, the user loses connection to Teams.<br>
- The Microsoft Teams app occasionally freezes and restarts itself.<br>
What should you do? ""You need to inspect the relevant logs to troubleshoot the issues.
- From Event Viewer, open the Windows log and filter the log for the keyword MS Teams.
- From the Microsoft Teams app, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\folder. (Correct answer)
- Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logs.txt in the %Appdata%\Microsoft\Teams\folder.
- From the Microsoft Teams app, select CTRL+G. Open the ETL files in the %Appdata%\Microsoft\Teams\folder.
Correct answer: From the Microsoft Teams app, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\folder.
The keyboard shortcut `Ctrl+Alt+Shift+1` in the Microsoft Teams desktop client is used to generate diagnostic log files. These logs, which include debug, media, and desktop logs, are essential for troubleshooting client-side issues like screen sharing disconnections, application freezes, or restarts. The generated log files are typically saved to the user's Downloads folder for easy access and analysis.
Question 4: The website contoso.com belongs to Contoso, Ltd. The business registers fabrikam.com as an extra domain. You can use the Microsoft Teams app to arrange a meeting from the contoso.com domain. UserA@fabrikam.com cannot be added as a participant in the meeting. You have to fix this problem. Which three things ought you to do?
- Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
- Assign a Microsoft Exchange license to UserA.
- Ensure that the Fabrikam.com domain is verified in Microsoft 365.
- All of the Above (Correct answer)
Correct answer: All of the Above
To ensure UserA@fabrikam.com can be added as a participant in a Teams meeting, several conditions must be met. First, the fabrikam.com domain must be verified in Microsoft 365. Second, UserA needs a Microsoft Exchange license to have a functional mailbox. Third, the `HiddenFromAddressListsEnabled` attribute for UserA's mailbox must be set to `False` to ensure they are discoverable in the global address list. Therefore, all these actions are required.
Question 5: In a Microsoft Teams chat conversation, User1 and User2 exchange a Microsoft Word document. User2 is unable to alter the page in any way. You must identify the issue's primary cause. What caused this?
- The Microsoft Office package is not activated on User2’s device.
- User2 has view-only permissions for the document.
- A sensitivity label has been applied to the shared file. (Correct answer)
- User2 does not have a Microsoft SharePoint license.
Correct answer: A sensitivity label has been applied to the shared file.
If User2 is unable to alter a shared Microsoft Word document, the primary cause is likely a sensitivity label applied to the file. Sensitivity labels can enforce specific permissions, such as read-only access, regardless of other sharing settings. This ensures that sensitive information is protected and cannot be modified by unauthorized individuals, even if they have general access to the document.
Question 6: For the staff members of the legal department, you must find a solution. What ought you to do?
- Set external sharing to Anyone.
- Set external sharing to Only people in your organization.
- Grant the org-wide Teams Member group permissions to the parent site of the Team.
- Grant the org-wide Teams Member group unique permission to the document library. (Correct answer)
Correct answer: Grant the org-wide Teams Member group unique permission to the document library.
To provide specific access control for a department like legal, granting unique permissions to a document library is often necessary. By granting the org-wide Teams Member group unique permission to the document library, you can precisely define who has access and what level of access they have (e.g., read, edit, full control), ensuring sensitive legal documents are managed appropriately within the team's SharePoint site.
Question 7: You work at a prepaway company as a Microsoft Teams administrator. The business makes use of dynamic emergency calling and active calling programs. The location of one of the company's offices is changing. Update the emergency address for the new office location using the Teams admin center. What ought you to do?
- From Network and Locations, edit the current address.
- From Emergency Addresses, edit the current address.
- From Network and Locations, delete the current address and create a new location with the new address.
- From Emergency Addresses, delete the current address and create a new location with the new address. (Correct answer)
Correct answer: From Emergency Addresses, delete the current address and create a new location with the new address.
When an office location changes, it's crucial to update the emergency address for dynamic emergency calling. The correct procedure in the Teams admin center is to navigate to 'Emergency Addresses,' delete the outdated address, and then create a new location with the updated physical address. This ensures that emergency services are accurately dispatched to the current location of the office.
