FREE Troubleshooting Microsoft Teams (MS-740) Certification Sample Questions and Answers

Question 1

Microsoft 365 E5 licenses are held by a business. The business makes use of Microsoft-provided phone numbers. Calls cannot be sent to external numbers by an auto attendant. What ought you to do?

Accepted Answer

Assign a phone system license to the associated resource account.

Answer

Configure external sharing settings from Azure Active Directory.

Answer

Assign a new auto-attendant number.

Answer

Purchase and assign an international calling plan to the associated resource account.

Question 2

You are the owner of a group with three standard channels. The group has been eliminated. You must find the files from each of the three channels. In which location should you visit to find the files?

Accepted Answer

The tenant’s SharePoint home page recycle bin.

Answer

The SharePoint site document library.

Answer

The SharePoint site’s second stage recycle bin.

Answer

The SharePoint site’s first stage recycle bin.

Question 3

A company subscribes to Microsoft 365. All users have Windows 10 devices with Microsoft Teams installed on them. A user reports the following issues:
- While screen sharing, the user loses connection to Teams.
- The Microsoft Teams app occasionally freezes and restarts itself.
What should you do? ""You need to inspect the relevant logs to troubleshoot the issues.

Accepted Answer

From the Microsoft Teams app, select Ctrl+Alt+Shift+1. Open the log files in the %Userprofile%\Downloads\folder.

Answer

From Event Viewer, open the Windows log and filter the log for the keyword MS Teams.

Answer

Right-click the Microsoft Teams icons in the application tray and select Get logs. Open Logs.txt in the %Appdata%\Microsoft\Teams\folder.

Answer

From the Microsoft Teams app, select CTRL+G. Open the ETL files in the %Appdata%\Microsoft\Teams\folder.

Question 4

The website contoso.com belongs to Contoso, Ltd. The business registers fabrikam.com as an extra domain. You can use the Microsoft Teams app to arrange a meeting from the contoso.com domain. UserA@fabrikam.com cannot be added as a participant in the meeting. You have to fix this problem. Which three things ought you to do?

Accepted Answer

All of the Above

Answer

Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.

Answer

Assign a Microsoft Exchange license to UserA.

Answer

Ensure that the Fabrikam.com domain is verified in Microsoft 365.

Question 5

In a Microsoft Teams chat conversation, User1 and User2 exchange a Microsoft Word document. User2 is unable to alter the page in any way. You must identify the issue's primary cause. What caused this?

Accepted Answer

A sensitivity label has been applied to the shared file.

Answer

The Microsoft Office package is not activated on User2’s device.

Answer

User2 has view-only permissions for the document.

Answer

User2 does not have a Microsoft SharePoint license.

Question 6

For the staff members of the legal department, you must find a solution. What ought you to do?

Accepted Answer

Grant the org-wide Teams Member group unique permission to the document library.

Answer

Set external sharing to Anyone.

Answer

Set external sharing to Only people in your organization.

Answer

Grant the org-wide Teams Member group permissions to the parent site of the Team.

Question 7

You work at a prepaway company as a Microsoft Teams administrator. The business makes use of dynamic emergency calling and active calling programs. The location of one of the company's offices is changing. Update the emergency address for the new office location using the Teams admin center. What ought you to do?

Accepted Answer

From Emergency Addresses, delete the current address and create a new location with the new address.

Answer

From Network and Locations, edit the current address.

Answer

From Emergency Addresses, edit the current address.

Answer

From Network and Locations, delete the current address and create a new location with the new address.

Microsoft 365 E5 licenses are held by a business.The business makes use of Microsoft-provided phone numbers.Calls cannot be sent to external numbers by an auto attendant.What ought you to do?

Microsoft 365 E5 licenses are held by a business.
The business makes use of Microsoft-provided phone numbers.
Calls cannot be sent to external numbers by an auto attendant.
What ought you to do?