MS-740 Practice Test

MS-740 Exam at a Glance

What changed for MS-740 in 2026

• Nov 7, 2026: Eligibility changed to Retired – exam no longer available (previously Retired July 31, 2023 — no longer available).^[5]
• Nov 7, 2026: Passing score changed to 700 (scaled score, historical) (previously 700).^[1]
• Nov 7, 2026: Renewal changed to Retired – renewal no longer offered (previously Retired (renewal assessment no longer available)).^[3]
• Nov 7, 2026: Validity changed to 1 year (historical) (previously 1 year (historical; certification retired)).^[1]

What the MS-740 is and how it works

According to Microsoft, “A score of 700 or greater is required to pass.”^[1]

MS-740 tested whether a candidate could troubleshoot Microsoft Teams: sign-in, federation, files, meetings and live events, voice, and teams and channels. Microsoft states that this exam retired on July 31, 2023, so it is no longer available to schedule. The related renewal assessment and certification are also retired. Check the Microsoft Learn exam page for the current status before you plan anything.

When it was offered, the exam could be taken at a test center or online with a proctor through OnVUE, booked through Pearson VUE. The passing score was 700 on a scaled score. Microsoft says results usually arrive within minutes of finishing, with a report that gives your score and feedback on your performance. Certification validity was 1 year, because Microsoft specialty certifications expire annually.

The retake policy, as Microsoft describes it, required a 24-hour wait after an unsuccessful first attempt and then a 14-day wait between later attempts, up to 5 attempts in a year. Policies can change, so treat these as historical details and confirm them on Microsoft Learn.

Because the exam can no longer be sat, the practice sets here are most useful as a troubleshooting drill for Teams support work. Our questions are written by us with AI tools and are not real exam questions.

MS-740 content outline and where to practise each area

The content areas below are copied from the official MS-740 content outline published by Microsoft. The right-hand column shows which of our practice sets covers it.

Worked examples: how to reason through MS-740 questions

These are practice questions written for this site, not questions from the real exam. Each explanation shows why the right answer is right and why the others are wrong.

Example 1

Question: Which diagnostic tool in the Microsoft 365 admin center helps troubleshoot Direct Routing call failures?

1. Run diagnostics for 'Teams Direct Routing'
2. Microsoft Remote Connectivity Analyzer
3. Teams Call Quality Dashboard
4. Azure AD sign-in diagnostics

Answer: A. Run diagnostics for 'Teams Direct Routing'

Explanation:

Option A is correct. The Teams Direct Routing diagnostic in the Microsoft 365 admin center is built for this symptom: it checks SBC connectivity, certificates and configuration. The Remote Connectivity Analyzer is a general connectivity tester for services such as email, so it does not examine Direct Routing call failures. The Call Quality Dashboard reports on the quality of calls that were made, which helps with poor audio but not with calls that fail to set up. Azure AD sign-in diagnostics cover authentication problems, and a call that fails to route is not an authentication issue.

Rule to remember: match the tool to the symptom. Routing and setup failures need the feature-specific diagnostic, quality complaints need the quality dashboard, and sign-in failures need identity logs.

Example 2

Question: A user cannot find the Calls tab in the Teams desktop client. The user has a Microsoft 365 E3 license. What is the most likely reason?

1. The user needs to update their Teams client
2. The user is not assigned a Teams Phone (calling) add-on license or calling plan
3. The Calls tab is only available in Teams mobile
4. The user's IT admin has hidden the Calls tab via app setup policy

Answer: B. The user is not assigned a Teams Phone (calling) add-on license or calling plan

Explanation:

Option B is correct. The Calls tab depends on Teams Phone, meaning a calling licence plus a calling plan or Direct Routing, and a Microsoft 365 E3 licence alone does not include calling. Updating the client (A) will not add a feature the user is not licensed for. The claim that the tab exists only on mobile (C) is false, since calling appears in the desktop client when licensed. An app setup policy (D) can hide or pin apps, but it is a less likely first explanation when the licence is clearly missing.

Rule to remember: when a feature is absent for one user, check licence and assignment before client versions or policies. Policies change what is shown to licensed users, while licences decide what exists at all.

Example 3

Question: A user's Teams status is showing as 'Unknown' to colleagues despite the user being actively logged in. What is the most likely cause?

1. The user has blocked their colleagues
2. Presence publishing is throttled or the presence service is experiencing an outage
3. The user is in Do Not Disturb mode
4. The user's Microsoft 365 license does not include presence

Answer: B. Presence publishing is throttled or the presence service is experiencing an outage

Explanation:

Option B is correct. An Unknown status for someone who is actively signed in usually points to the presence service, for example throttled publishing or a service outage, rather than anything the user did. Blocking colleagues (A) would change how that user appears to specific people but is not a typical cause here. Do Not Disturb (C) is a real status that colleagues would see as Do Not Disturb, not Unknown. A licence that lacks presence (D) is not how Teams licensing works, since presence is part of the core service.

Rule to remember: a vague or missing status across several people suggests a service-side cause. Check service health and wait for recovery before changing the user's account or settings.

How to use these practice tests

Start with the official content areas on this page and read the matching Microsoft Learn material for each area, even though the exam itself is retired, because the troubleshooting methods still apply to Teams support work. Then take the general MS-740 question sets cold to see which areas are weakest.

• Spend extra sessions on the sets for the weak areas: identity and sign-in, calling and PSTN, meetings, or governance.
• After each set, reread every explanation, including those for questions you answered correctly, and write down the rule behind each one.
• For voice questions, practise sorting each symptom into licensing, policy, network or service health before choosing a tool.
• Use the network and connectivity set and the audio and video set together, since many meeting complaints come from the same causes.

Finish by retaking the sets you found hardest and checking that you can explain each answer without looking at the options. Remember that our questions are written by us and are not real exam questions, so use them to build reasoning, not to memorise answers.

Sources & last verified

1. Microsoft — passing score, validity, other (official source). “A score of 700 or greater is required to pass.” Verified Nov 8, 2026.
2. Microsoft — retake policy (official source). “If you don’t pass an exam the first time, you must wait 24 hours before retaking it. A 14-day waiting period is imposed between all…” Verified Nov 7, 2026 · source checked Oct 17, 2026.
3. Microsoft — renewal (official source). “This renewal assessment and the related certification are retired.” Verified Nov 7, 2026.
4. home.pearsonvue.com — delivery (official source). “From the exam page, choose Schedule with Pearsonand select the delivery option that works best for you—online or at a test center.” Verified Nov 7, 2026.
5. Microsoft — eligibility (official source). “This exam retired on July 31, 2023.” Verified Nov 7, 2026 · source checked Oct 18, 2026.
6. Microsoft — score release (official source). “For most exams, you’ll have results within minutes of finish the exam. You’ll also get a report with your exam score and feedback on your…” Verified Nov 7, 2026 · source checked Oct 17, 2026.

How we verify: editorial & fact-checking policy. Report an error: contact us.