FREE Troubleshooting Microsoft Teams (MS-740) Questions and Answers
Microsoft Teams is being used by a Prepaway startup. The departments of sales and support utilize the same channels, however users in the sales department claim that one of them does not have a Files tab. The following message appears: The item may not be available or may not exist. You must recognize the problem and find a solution. How will you proceed?
If users in the sales department are reporting an issue where a Microsoft Teams channel is missing the Files tab and displaying an error message, you can try resolving the problem by reverting the folder within the channel back to its original name. Renaming folders within SharePoint libraries can sometimes cause issues with links and permissions. Here's a brief summary of the steps:
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Go to the affected channel's Files tab.
Locate the folder that was renamed.
Rename the folder back to its original name.
Refresh the Teams interface and test with users.
Monitor for any reoccurrence of the issue.
If the problem persists, consider other factors like permissions and synchronization. Always refer to the latest Microsoft documentation or seek assistance from Microsoft support for the most accurate guidance.
A manager who wishes to review Microsoft Teams call quality metrics for all Prepaway business employees must be given access to the Microsoft Teams Call Quality Dashboard. Which role from the list will you give the manager?
The role you might consider assigning to the manager is the "Teams Communications Support Specialist" role. This role should have the necessary permissions to access call quality metrics and relevant data in the Teams Call Quality Dashboard.
A business owns licenses for Microsoft 365 E5. Microsoft-provided phone numbers are used by the business. Calls to external numbers cannot be forwarded by an auto attendant. What are your options?
To enable an auto attendant in Microsoft Teams to forward calls to external numbers, you need to assign a "Phone System" license to the associated resource account. Microsoft 365 E5 licenses already include Phone System capabilities, but it's important to ensure that the specific resource account you're using for the auto attendant has this license assigned.
All workers of the Prepaway Company are being asked to study the Microsoft Teams call quality metrics. To provide the manager access to the Microsoft Teams Call Quality Dashboard, follow these steps. You should assign the manager which role.
The role you would likely assign to the manager to grant access to the Microsoft Teams Call Quality Dashboard is the "Teams Communications Support Specialist" role. This role would typically have the necessary permissions to review call quality metrics and manage related settings. Keep in mind that Microsoft frequently updates its services and permissions, so it's recommended to refer to the official Microsoft documentation or admin portal for the most up-to-date and accurate information on roles and permissions in Microsoft Teams.
You work as an organization's administrator. Users cannot add one another to teams but can chat with one another from an external domain. You must unavoidably make sure that User1 can add User2 with ease. What actions are required?
Enabling guest access is the correct action to take if you want to allow users from an external domain, such as User2, to easily collaborate within your organization's Microsoft Teams environment. Guest access allows external users to participate in teams and channels, making it possible for them to collaborate on projects, discussions, and shared content. By enabling guest access, User1 (from your organization) can invite User2 (from the external domain) to join a team, work on shared documents, participate in conversations, and contribute to the collaborative efforts of your organization.
Three normal channels are available to your team, and the team has been removed. You must find the files from each of the three channels. Where are you going to navigate to find the files?
If your team has three standard channels and the team itself has been deleted, you would typically find the files associated with those channels in the tenant's SharePoint site recycle bin. Microsoft Teams stores the files associated with channels in the corresponding SharePoint document libraries, and when a team is deleted, the associated SharePoint content is usually placed in the recycle bin.
Microsoft Teams users of a firm can install and use third-party apps, but new hires are unable to do so. The problem must be solved. How will you carry on?
By implementing all of these actions, you're covering various aspects of app permissions and settings that collectively allow new employees to easily find and install third-party apps in Microsoft Teams. Always refer to the latest Microsoft documentation and best practices for accurate and up-to-date guidance on configuring app settings in Microsoft Teams.