Troubleshooting Microsoft Teams (MS-740) — Questions and Answers

Question 1: A compliance officer needs to export Teams chat messages for legal review. Which feature should you use?

Teams admin center export
Compliance recording policy
Microsoft Purview eDiscovery (Correct answer)
Microsoft 365 Message Center

Correct answer: Microsoft Purview eDiscovery

Microsoft Purview eDiscovery (formerly Compliance Center) allows administrators to search, hold, and export Teams messages for legal purposes.

Question 2: Which PowerShell module is required to manage Direct Routing and voice configurations in Teams?

AzureAD module
ExchangeOnlineManagement module
MSOnline module
MicrosoftTeams PowerShell module (Correct answer)

Correct answer: MicrosoftTeams PowerShell module

All Teams voice and Direct Routing cmdlets (e.g., Get-CsOnlineVoiceRoute) are part of the MicrosoftTeams PowerShell module.

Question 3: A federated user from another Microsoft 365 tenant cannot send messages to internal users. What should you verify?

Guest access settings
Information barrier configuration
Calling policy for external users
External access (federation) settings in Teams org-wide settings (Correct answer)

Correct answer: External access (federation) settings in Teams org-wide settings

External access (federation) settings in the Teams admin center must allow communication with the specific domain or all external domains.

Question 4: Which diagnostic tool in the Microsoft 365 admin center helps troubleshoot Direct Routing call failures?

Teams Call Quality Dashboard
Microsoft Remote Connectivity Analyzer
Azure AD sign-in diagnostics
Run diagnostics for 'Teams Direct Routing' (Correct answer)

Correct answer: Run diagnostics for 'Teams Direct Routing'

The 'Teams Direct Routing' diagnostic in the Microsoft 365 admin center checks SBC connectivity, certificates, and configuration issues.

Question 5: A Direct Routing SBC shows as inactive in the Teams admin center. What should you check first?

TLS certificate validity on the SBC (Correct answer)
DNS A record for the SBC FQDN
Teams Phone license on users
SIP trunk configuration

Correct answer: TLS certificate validity on the SBC

SBC inactivity is most commonly caused by an expired or invalid TLS certificate, which prevents Microsoft from establishing a secure SIP connection.

Question 6: Which protocol does Microsoft Teams primarily use to transport real-time audio and video media?

TCP with TLS
SRTP over UDP (Correct answer)
SIP over TLS
HTTP/2

Correct answer: SRTP over UDP

Teams uses SRTP (Secure Real-time Transport Protocol) over UDP for media, providing encryption with low-latency delivery.

Question 7: Which Teams admin center report shows which users have not adopted Teams after a rollout?

Teams usage report showing inactive users (Correct answer)
Microsoft 365 productivity score
Azure AD access reviews
Teams device usage report

Correct answer: Teams usage report showing inactive users

The Teams usage report in the Teams admin center shows active and inactive users, helping identify who has not adopted Teams after deployment.

Question 8: During a Teams meeting, a presenter's shared PowerPoint slides appear blurry to attendees. The presenter's own view is sharp. What is the most likely cause?

Attendees need to update their Teams client
Teams has a known bug with PowerPoint rendering
The presenter is sharing the wrong application window
Low network bandwidth on the attendees' side is causing Teams to reduce video quality (Correct answer)

Correct answer: Low network bandwidth on the attendees' side is causing Teams to reduce video quality

Teams dynamically adjusts screen share resolution based on available bandwidth; blurry content for attendees typically indicates insufficient download bandwidth on their end.

Question 9: Which cmdlet retrieves all policies assigned to a specific Teams user?

Get-AzureADUser
Get-CsUserPolicyAssignment (Correct answer)
Get-CsTeamsUserConfiguration
Get-CsOnlineUser

Correct answer: Get-CsUserPolicyAssignment

Get-CsUserPolicyAssignment returns all Teams policies (meeting, calling, messaging, etc.) assigned to a specific user by identity.

Question 10: What does enabling 'Scoped Directory Search' in Teams settings do?

Restricts Teams to searching only Azure AD users
Enables advanced search in SharePoint
Limits the users shown in the Teams search to members of specific address book policies (Correct answer)
Hides guest users from directory search

Correct answer: Limits the users shown in the Teams search to members of specific address book policies

Scoped Directory Search uses Exchange Online Address Book Policies to limit the users that appear in Teams search results for specific groups.

Question 11: For the staff members of the legal department, you must find a solution. What ought you to do?

Set external sharing to Anyone.
Set external sharing to Only people in your organization.
Grant the org-wide Teams Member group permissions to the parent site of the Team.
Grant the org-wide Teams Member group unique permission to the document library. (Correct answer)

Correct answer: Grant the org-wide Teams Member group unique permission to the document library.

To provide specific access control for a department like legal, granting unique permissions to a document library is often necessary. By granting the org-wide Teams Member group unique permission to the document library, you can precisely define who has access and what level of access they have (e.g., read, edit, full control), ensuring sensitive legal documents are managed appropriately within the team's SharePoint site.

Question 12: A user reports that breakout rooms are not available during their meetings. What must be enabled?

Breakout room feature flag in Teams preview
AllowPrivateMeetingScheduling
AllowBreakoutRooms in Teams meeting policy (Correct answer)
Teams Premium license

Correct answer: AllowBreakoutRooms in Teams meeting policy

The AllowBreakoutRooms parameter in the Teams meeting policy must be set to true for organizers to create breakout rooms.

Question 13: A Teams live event fails to start. Which role must be present for a live event to begin?

Attendee
Moderator
Producer (Correct answer)
Presenter

Correct answer: Producer

A Producer must join and start the live event broadcast; without a Producer present, the event cannot go live.

Question 14: An organization migrated from Skype for Business on-premises to Teams. Some users report they cannot receive calls from Skype for Business users. What must be configured to allow this?

Enable Guest access for Skype for Business users
Enable Federation in Teams Admin Center > Org-wide settings > External access (Correct answer)
Configure a SIP trunk between Teams and Skype for Business
Assign all users a Teams Phone System license

Correct answer: Enable Federation in Teams Admin Center > Org-wide settings > External access

External access (Federation) must be enabled in Teams to allow communication with Skype for Business users, both on-premises and online.

Question 15: A Teams auto attendant is not playing the correct greeting. Where is the greeting file configured?

Teams messaging policy
Exchange unified messaging
SharePoint document library
Auto attendant configuration in Teams admin center (Correct answer)

Correct answer: Auto attendant configuration in Teams admin center

Auto attendant greeting audio files are uploaded and configured directly in the auto attendant setup within the Teams admin center.

Question 16: A user cannot hear other participants but they can hear her. What Teams setting should you verify?

Audio conferencing license
Microphone permissions in Teams
ScreenSharingMode policy
Audio output device selection in Teams settings (Correct answer)

Correct answer: Audio output device selection in Teams settings

If a user cannot hear others, the audio output device may be set to the wrong device in Teams audio settings.

Question 17: Which policy controls whether external users can join Teams meetings without being admitted from the lobby?

LobbyBypassScope
AllowExternalAccess in org settings
AllowGuestUser in Teams settings
AutoAdmittedUsers in meeting policy (Correct answer)

Correct answer: AutoAdmittedUsers in meeting policy

The AutoAdmittedUsers setting in the Teams meeting policy determines which users can bypass the lobby and join directly.

Question 18: A Microsoft Teams user reports that their search results within Teams are incomplete and missing recent messages. What is the most likely explanation?

The user's Teams cache needs to be cleared
The user does not have permissions to search in those channels
The Microsoft Search index for the tenant is being rebuilt or has not yet indexed recent content (Correct answer)
The Teams client has a known search limitation of 30 days

Correct answer: The Microsoft Search index for the tenant is being rebuilt or has not yet indexed recent content

Teams search relies on the Microsoft Search index; delays in indexing new content can cause recent messages to not appear in search results.

Question 19: What happens to a Teams meeting recording if the organizer's OneDrive is full?

Recording is compressed and saved locally
Recording is sent to Teams admin center storage
Recording is saved to SharePoint automatically
Recording fails and an error is sent to the organizer (Correct answer)

Correct answer: Recording fails and an error is sent to the organizer

If the organizer's OneDrive is full, the recording fails to save and the organizer receives an email notification about the failure.

Question 20: Which metric in Call Quality Dashboard (CQD) best indicates packet loss affecting audio quality?

Round Trip Time
Jitter average
Audio Poor Stream Ratio (Correct answer)
Packet utilization

Correct answer: Audio Poor Stream Ratio

The Audio Poor Stream Ratio in CQD measures the percentage of call streams classified as poor due to metrics including packet loss.

Question 21: A sensitivity label applied to a Teams team prevents external sharing. Which feature enforces this?

Teams privacy settings
Azure AD sensitivity labels with guest access control (Correct answer)
DLP policy for Teams
Information barrier policy

Correct answer: Azure AD sensitivity labels with guest access control

Sensitivity labels can be configured to control guest access, preventing external users from being added to labeled teams and channels.

Question 22: What Microsoft Purview feature can automatically classify and label sensitive Teams files?

eDiscovery content search
Auto-labeling policies (Correct answer)
Sensitivity label manual assignment
Retention labels

Correct answer: Auto-labeling policies

Auto-labeling policies in Microsoft Purview scan files in SharePoint (where Teams files are stored) and automatically apply sensitivity labels based on content.

Question 23: Which Teams meeting policy setting controls whether participants can use the whiteboard feature?

AllowCollaboration
AllowMeetingWhiteboard (Correct answer)
AllowAnnotations
AllowSharedNotes

Correct answer: AllowMeetingWhiteboard

The AllowMeetingWhiteboard parameter in the Teams meeting policy enables or disables the whiteboard feature during meetings.

Question 24: A Microsoft Teams environment exists in a corporation. Teams with established channels were set up by the sales and support departments. Users from the sales division claim that one of the channels' Files tab is inaccessible. The notification "Item may not exist or is no longer available" appears. You must recognize and fix the problem. What ought you to do?

All of the Above
Create a separate document library with the same name as the channel.
Recover all the deleted items from the recycle bin of the corresponding Teams site.
Revert the renamed folder to the original channel folder name. (Correct answer)

Correct answer: Revert the renamed folder to the original channel folder name.

The 'Files' tab in a Microsoft Teams channel is directly linked to a corresponding folder in the team's SharePoint document library. If this specific folder is renamed within SharePoint, the connection breaks, causing the 'Files' tab to become inaccessible and display an error message. Reverting the folder's name in SharePoint to its original channel-matching name will re-establish the link and resolve the issue.

Question 25: A company plans to use Azure ExpressRoute for Microsoft 365. Regarding Teams media traffic, what does Microsoft recommend?

Use ExpressRoute for audio and internet for video
Disable Teams when ExpressRoute is in use
Route Teams media traffic directly over the internet, not ExpressRoute (Correct answer)
Route all Teams traffic over ExpressRoute for best quality

Correct answer: Route Teams media traffic directly over the internet, not ExpressRoute

Microsoft explicitly recommends that Teams real-time media use direct internet paths (not ExpressRoute) because internet routing to nearby edge nodes provides lower latency than backhauling through ExpressRoute.

Question 26: Users who are allowed to create Microsoft 365 groups are subject to restriction by a prepaway company. In the Microsoft Teams app, a user complains that they are unable to form new teams. You must make sure the user has the ability to create teams. What ought you to do?

Add the user to a distribution group.
Add the user to a security group. (Correct answer)
Clear the Teams cache for the user and restart the Microsoft Teams client app.
Disable Conditional Access policies.

Correct answer: Add the user to a security group.

If a company restricts who can create Microsoft 365 groups (which are the foundation for Microsoft Teams), users must be members of a specific security group that has been granted this permission. To enable the user to create new teams, the administrator must add the user to this authorized security group. This ensures compliance with the company's group creation policies.

Question 27: Which Microsoft tool runs pre-call network tests specifically for Teams media quality?

Microsoft Teams Network Assessment Tool (Correct answer)
Skype for Business Network Assessment Tool
Microsoft Remote Connectivity Analyzer
Teams admin center diagnostics

Correct answer: Microsoft Teams Network Assessment Tool

The Microsoft Teams Network Assessment Tool tests network suitability for Teams media by measuring packet loss, jitter, and latency.

Question 28: A user cannot start a meeting recording in Teams. Which license is required for cloud recording?

Exchange Online Plan 1
Microsoft 365 Business Basic
Microsoft 365 E3 or E5 (Correct answer)
Teams Essentials only

Correct answer: Microsoft 365 E3 or E5

Cloud recording in Teams requires at least a Microsoft 365 E3 or E5 license (or equivalent Teams license with stream storage).

Question 29: Multiple users report receiving duplicate notifications for the same Teams message. Which area should an administrator investigate to resolve this issue?

Users have Teams installed on multiple devices with separate notification settings (Correct answer)
The Teams messaging policy has notifications duplicated
Microsoft 365 Groups email settings are forwarding messages
SharePoint notification settings are conflicting with Teams

Correct answer: Users have Teams installed on multiple devices with separate notification settings

Duplicate notifications commonly occur when Teams is active on multiple devices (desktop, mobile, browser) each delivering its own notification for the same event.

Troubleshooting Microsoft Teams (MS-740)

This exam measures a support engineer's ability to troubleshoot Microsoft Teams environments using advanced methods, including analyzing telemetry and log data, troubleshooting voice, meetings, federation, sign-in, channels, and files. It certifies the Microsoft 365 Certified: Teams Support Engineer Specialty.

Questions

35 min

Time Limit

70%

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