MS-740 Teams Audio and Video Troubleshooting

Question 1

A user reports one-way audio during a Teams call. Which tool should you use first to diagnose the issue?

Accepted Answer

Teams admin center Call Analytics

Answer

Microsoft 365 Message Center

Answer

Azure Active Directory audit logs

Answer

Power BI usage reports

Question 2

What minimum upload bandwidth is recommended per user for HD video in Teams meetings?

Accepted Answer

1.5 Mbps

Answer

500 Kbps

Answer

3 Mbps

Answer

4 Mbps

Question 3

A user experiences echo during Teams calls. What is the most common hardware cause?

Accepted Answer

Speakers too close to microphone

Answer

Outdated network driver

Answer

Incorrect audio codec setting

Answer

High CPU usage

Question 4

Which PowerShell cmdlet retrieves the media quality summary for a specific Teams call?

Accepted Answer

Get-CsUserSession

Answer

Get-CsCallQualityDashboard

Answer

Get-CsOnlineUser

Answer

Get-CsTeamsCallingPolicy

Question 5

A user on a VPN reports poor video quality in Teams. What is the recommended solution?

Accepted Answer

Configure VPN split tunneling for Teams media traffic

Answer

Increase VPN bandwidth allocation

Answer

Disable Teams video policy

Answer

Use Teams web client instead

Question 6

Which metric in Call Quality Dashboard (CQD) best indicates packet loss affecting audio quality?

Accepted Answer

Audio Poor Stream Ratio

Answer

Jitter average

Answer

Round Trip Time

Answer

Packet utilization