MS-740 Cheat Sheet 2026

The 30 highest-yield MS-740 facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. What does the 'No route found' error in Direct Routing call diagnostics indicate? → No voice routing policy matches the dialed number
2. Which Teams admin center section shows whether a user's Teams license is properly assigned? → Users > Manage users > user detail
3. A Teams meeting transcription is not available after a recorded meeting. What setting must be enabled? → AllowTranscription in Teams meeting policy
4. A compliance officer needs to export Teams chat messages for legal review. Which feature should you use? → Microsoft Purview eDiscovery
5. A Teams tenant admin wants to prevent users from downloading meeting recordings. Which policy setting achieves this? → Disable download permissions on the OneDrive/SharePoint site where recordings are stored
6. A Teams channel message containing a credit card number was shared. Which compliance alert would fire? → DLP policy alert for financial data
7. A user cannot start a meeting recording in Teams. Which license is required for cloud recording? → Microsoft 365 E3 or E5
8. What Microsoft Purview feature can automatically classify and label sensitive Teams files? → Auto-labeling policies
9. A Teams administrator wants to audit which users joined a specific meeting and at what time. Which tool provides this information? → Microsoft 365 Audit Log in the compliance portal
10. Which Teams admin center feature allows you to view real-time meeting health during an active session? → Real-time Telemetry in Call Analytics
11. A user's meeting invites are missing the Teams join link. What is the most likely cause? → Outlook add-in for Teams is disabled
12. What is the primary purpose of Microsoft Teams TURN (Traversal Using Relays around NAT) servers? → Relaying media traffic when direct peer-to-peer connection cannot be established
13. Which Teams admin center report shows which users have not adopted Teams after a rollout? → Teams usage report showing inactive users
14. A Teams Calling Plan user reports international calls are failing. What is the first thing to verify? → International calling is enabled in the user's Calling Plan
15. A retention policy is configured for Teams chats, but messages are still visible after the retention period. What should you check? → Retention policy is applied to Teams location and status shows success
16. A user on a wired connection reports poor video quality. After confirming bandwidth is adequate, what should you check next? → Quality of Service (QoS) DSCP markings
17. Which role in the Microsoft 365 admin center can manage Teams compliance features without full Teams admin access? → Compliance Administrator
18. Which feature allows Teams to recognize a user's physical location for emergency calling? → Network topology and emergency location settings
19. A Teams administrator receives reports that external users cannot be added to a Teams channel. What setting should be verified in the Teams Admin Center? → Guest access is enabled at the organization level
20. A Direct Routing SBC shows as inactive in the Teams admin center. What should you check first? → TLS certificate validity on the SBC
21. Which policy controls whether external users can join Teams meetings without being admitted from the lobby? → AutoAdmittedUsers in meeting policy
22. A user reports one-way audio during a Teams call. Which tool should you use first to diagnose the issue? → Teams admin center Call Analytics
23. A user reports that their camera works in other apps but not in Teams. What is the first step? → Check Windows Camera Privacy settings
24. A Teams administrator needs to prevent users from sending GIFs and memes in chat for compliance reasons. Which policy should be modified? → Messaging policy - Giphy, memes, and stickers settings
25. A user cannot sign into Teams on a new device due to a Conditional Access policy. Which admin center shows the sign-in failure reason? → Azure Active Directory sign-in logs
26. A user's Teams messages need to be placed on Legal Hold. Which feature preserves the content? → eDiscovery hold in Microsoft Purview
27. A Teams Phone user reports that voicemail messages are not being delivered. What should you check? → Cloud Voicemail service settings and Exchange Online integration
28. A user with a Calling Plan cannot make outbound calls. Which Teams admin center section should you check first? → Phone numbers assigned to the user
29. What happens to a Teams meeting recording if the organizer's OneDrive is full? → Recording fails and an error is sent to the organizer
30. What maximum number of attendees does a Teams live event support? → 10,000