MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 2

Question 1

A user reports that they cannot join Teams meetings from a browser. The user can access Teams desktop but not the web client. What is the most likely cause?

Accepted Answer

The organization's meeting policy disables browser join

Answer

When the Teams meeting policy has 'Allow anonymous users to join meetings' or browser-based join disabled, users will be unable to join via the web client.

Question 2

During a Teams call, a user experiences one-way audio where they can hear the other party but cannot be heard. Which troubleshooting step should be performed first?

Accepted Answer

Check if the microphone is selected as the active audio device in Teams settings

Answer

One-way audio is most commonly caused by an incorrect or inactive microphone device selected in Teams audio settings.

Question 3

A Teams administrator receives reports that external users cannot be added to a Teams channel. What setting should be verified in the Teams Admin Center?

Accepted Answer

Guest access is enabled at the organization level

Answer

Guest access must be enabled at the tenant/organization level in Teams Admin Center before external users can be added to any team.

Question 4

A user's Teams status is showing as 'Unknown' to colleagues despite the user being actively logged in. What is the most likely cause?

Accepted Answer

Presence publishing is throttled or the presence service is experiencing an outage

Answer

An 'Unknown' presence status typically indicates a presence service issue, such as throttling or a temporary service outage affecting presence publishing.

Question 5

A company wants to prevent Teams users from sharing their screen during meetings with external participants. Which Teams policy controls this behavior?

Accepted Answer

Meeting policy - Screen sharing mode

Answer

The 'Screen sharing mode' setting within Teams meeting policies controls who can share their screen and with whom during meetings.

MS-740 - Troubleshooting Microsoft Teams Practice Test

MS-740 - Troubleshooting Microsoft Teams Practice Test

MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 2