MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 2 — Questions and Answers
Question 1: A user reports that they cannot join Teams meetings from a browser. The user can access Teams desktop but not the web client. What is the most likely cause?
- The user's browser does not support WebRTC
- The user's Teams license has expired
- The organization's meeting policy disables browser join (Correct answer)
- The user's firewall blocks port 443
Correct answer: The organization's meeting policy disables browser join
When the Teams meeting policy has 'Allow anonymous users to join meetings' or browser-based join disabled, users will be unable to join via the web client.
Question 2: During a Teams call, a user experiences one-way audio where they can hear the other party but cannot be heard. Which troubleshooting step should be performed first?
- Reinstall the Teams client
- Check if the microphone is selected as the active audio device in Teams settings (Correct answer)
- Restart the user's router
- Disable the Windows Firewall
Correct answer: Check if the microphone is selected as the active audio device in Teams settings
One-way audio is most commonly caused by an incorrect or inactive microphone device selected in Teams audio settings.
Question 3: A Teams administrator receives reports that external users cannot be added to a Teams channel. What setting should be verified in the Teams Admin Center?
- Guest access is enabled at the organization level (Correct answer)
- The channel is set to Private type
- External sharing is enabled in SharePoint
- The team owner has a Teams Essentials license
Correct answer: Guest access is enabled at the organization level
Guest access must be enabled at the tenant/organization level in Teams Admin Center before external users can be added to any team.
Question 4: A user's Teams status is showing as 'Unknown' to colleagues despite the user being actively logged in. What is the most likely cause?
- The user has blocked their colleagues
- Presence publishing is throttled or the presence service is experiencing an outage (Correct answer)
- The user is in Do Not Disturb mode
- The user's Microsoft 365 license does not include presence
Correct answer: Presence publishing is throttled or the presence service is experiencing an outage
An 'Unknown' presence status typically indicates a presence service issue, such as throttling or a temporary service outage affecting presence publishing.
Question 5: A company wants to prevent Teams users from sharing their screen during meetings with external participants. Which Teams policy controls this behavior?
- Meeting policy - Screen sharing mode (Correct answer)
- Live events policy - Recording
- Messaging policy - Read receipts
- Calling policy - Prevent toll bypass
Correct answer: Meeting policy - Screen sharing mode
The 'Screen sharing mode' setting within Teams meeting policies controls who can share their screen and with whom during meetings.
Question 6: A user reports that Teams is consuming excessive CPU and RAM on their laptop. Which action is most likely to resolve the performance issue without losing functionality?
- Disable hardware acceleration in Teams settings (Correct answer)
- Uninstall Teams and use Teams web client only
- Remove the user from all Teams channels
- Switch the user to Teams Essentials license
Correct answer: Disable hardware acceleration in Teams settings
Disabling hardware acceleration in Teams settings reduces GPU/CPU load for users experiencing high resource consumption on certain hardware configurations.
Question 7: An organization uses Direct Routing for Teams Phone. A user reports they cannot make outbound calls to certain international numbers. What should be checked first?
- The user's Teams client version
- The Session Border Controller (SBC) dial plan and PSTN usage policies (Correct answer)
- The user's Microsoft 365 subscription tier
- The Teams meeting policy for the user
Correct answer: The Session Border Controller (SBC) dial plan and PSTN usage policies
With Direct Routing, outbound call restrictions are governed by the SBC configuration and PSTN usage policies assigned to the user's voice routing policy.
MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 2
A user reports that they cannot join Teams meetings from a browser.
The user can access Teams desktop but not the web client.
What is the most likely cause?